A Front Desk role refers to a position within an organization or business that involves managing
the front desk or reception area. It is often the first point of contact for visitors, clients, or customers
when they arrive at the premises. Front Desk employees play a vital role in creating a positive first
impression of the organization and ensuring smooth operations at the front office.
Job description for Front Desk:
- Greeting and helping guests, clients, or customers in person, on the phone, or by email.
- Taking care of office supplies and handling correspondence (including emails, letters, and phone
calls)
- Keeping track of documents, records, and files, and ensuring they are organized and easily
accessible.
- Accurate and effective data entry and updating into databases and computer systems.
- Scheduling and confirming appointments, meetings, and conference room reservations.
- Receiving, classifying, and distributing goods and mail as well as preparing shipments and mail
for delivery.
- Conduct Initial round Interview for the Candidates
Drafting daily, weekly and monthly reports.
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Skills:
- Good Time management
- Excellent Communication skills
- Good Analytical Skills such as Intermediate – Advanced level Ms Excel
- Flexibility and adaptability
- Multitasking
- Telephone etiquette
- Attention to Detail
- Knowledge of Company and Services
