Ensure customer queries are responded in time. Ensure any grievances of customers are adequately managed to the satisfaction of the customer. Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing. Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool. Follow up with customers to ensure that their issues are resolved satisfactorily. Encourage the customers mention good things about the product and service on usage. Prepare product manuals as required for the service. Prepare FAQs on what can be the expected questions from the customer. Skill and train members of the customer service team on product services. Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries. Ensure that weekly reward and recognition program is conducted so that team is motivated to deal with customer complaints in a judicious manner. Highlight any outlier issues with customer to the top management in case the issues come from competitive brands. Suggest steps to manage the reputation of the company by taking a sense of the customer queries.
Pay: ₹19,876.68 - ₹47,969.34 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
