Job Description – Operations Manager (Reporting & Medical Operations)Position
Operations Manager – Reporting Operations
Department: Operations
Location: Head Office
Reports To: Head of Operations
About Cent Health
Cent Health is building India's most trusted preventive healthcare platform through advanced diagnostics and an exceptional customer experience. As our scan volumes, reporting complexity, and specialist network continue to grow, we are looking for a Reporting Operations Manager to ensure timely, accurate, and seamless report delivery across all diagnostic services.
Role Summary
The Operations Manager II – Reporting Operations will own the end-to-end reporting operations across Radiology, Blood Tests, and Genetics. The role is responsible for ensuring all reports are assigned, tracked, reviewed, published, and delivered within defined SLAs while maintaining the highest standards of quality and accuracy.
This role will work closely with Radiologists, Pathologists, Geneticists, Reporting Coordinators, Technology, and Customer Experience teams to drive operational excellence and continuous process improvement.
Key Responsibilities1. End-to-End Reporting Operations
- Own the complete reporting workflow from scan completion to report delivery.
- Monitor reporting queues and ensure timely assignment to doctors.
- Ensure balanced workload distribution across reporting specialists.
- Resolve operational bottlenecks impacting report turnaround times.
2. Turnaround Time (TAT) Management
- Monitor Blood Report TAT.
- Monitor Scan Report Publishing TAT.
- Monitor Genetics Reporting TAT.
- Ensure reports are delivered within committed customer SLAs.
- Proactively escalate delays and drive timely resolution.
3. Doctor Management
- Coordinate with Radiologists, Pathologists, and Genetics specialists for daily reporting schedules.
- Manage doctor rosters, availability, and workload allocation.
- Ensure adequate reporting capacity during peak periods.
- Act as the primary operational point of contact for reporting doctors.
4. Reporting Quality & Accuracy
- Monitor reporting accuracy through regular quality audits.
- Identify recurring reporting errors and work with clinical leadership to implement corrective actions.
- Ensure adherence to reporting SOPs and quality standards.
- Support continuous quality improvement initiatives.
5. Report Publishing & Delivery
- Ensure reports are reviewed, finalized, and published without unnecessary delays.
- Coordinate with Customer Experience teams for timely customer communication where required.
- Minimize report delivery failures and rework.
6. Operational Dashboards & Performance Monitoring
- Track daily reporting volumes across all diagnostic services.
- Publish operational dashboards highlighting TAT, backlog, accuracy, and doctor productivity.
- Identify trends and recommend process improvements.
7. Process Improvement
- Standardize reporting workflows across all modalities.
- Reduce manual interventions through automation and technology.
- Improve reporting efficiency while maintaining clinical quality.
- Drive initiatives to reduce turnaround times and enhance productivity.
8. Cross-functional Coordination
Collaborate with:
- Radiologists
- Pathologists
- Genetics Team
- Reporting Coordinators
- Technology Team
- Customer Experience
- Operations
- Clinical Leadership
to ensure seamless report generation and delivery.
Key Performance Indicators (KPIs)
KPI
Ownership
Blood Reports Turnaround Time (TAT)
Central Owner
Scan Reports Publishing TAT
Central Owner
Reports Delivered Within TAT (%)
Central Owner
Genetics Reporting TAT
Central Owner
Reporting Accuracy (%)
Central Owner
Doctor Utilization & Availability
Central Owner
Reporting Backlog
Central Owner
Daily Pending Reports
Central Owner
Escalation Resolution Time
Central Owner
Customer Report Delay Complaints
Central Owner
Qualifications
- Bachelor's degree in Engineering, Technology, Healthcare Management, Life Sciences, Operations, Business Administration, or a related field.
- MBA or Master's degree is preferred.
Experience
- 5–8 years of experience in healthcare operations, diagnostic operations, hospital operations, or clinical workflow management.
- Experience working with Radiology, Pathology, or diagnostic reporting teams is highly preferred.
- Experience managing doctor coordination and SLA-driven operations.
Skills Required
- Strong operational planning and execution
- SLA and Turnaround Time management
- Stakeholder and doctor management
- Workflow optimization
- Data analysis and dashboard reporting
- Problem-solving and decision-making
- Excellent communication and coordination skills
- High attention to detail
- Process improvement mindset
- Advanced Excel and operational reporting tools
Success in this Role
Within the first 6 months, the Operations Manager should be able to:
- Achieve >95% reports delivered within defined TAT.
- Reduce reporting backlogs through efficient workflow management.
- Establish standardized reporting dashboards across all diagnostic services.
- Improve doctor scheduling and workload utilization.
- Increase reporting accuracy through quality audits and process improvements.
- Build a scalable reporting operations model to support Cent Health's growth.
Why Join Cent Health?
As Reporting Operations Manager, you will play a critical role in ensuring every diagnostic report reaches customers accurately and on time. You will help build a scalable reporting ecosystem capable of supporting Cent Health's rapid expansion while maintaining the highest standards of clinical quality and operational excellence.
Pay: ₹800,000.00 - ₹1,400,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
