Job Description:
We are hiring a Front Office Associate to be the first point of contact for our guests. The ideal candidate should have excellent communication skills and a guest-first attitude.
Key Responsibilities:
Welcome guests and handle check-in/check-out procedures smoothly
Manage reservations, room allocations, and guest folios using IDS/PMS software
Attend to guest queries, requests, and complaints professionally
Handle cash, card, and UPI billing, and prepare daily sales reports
Coordinate with housekeeping and other departments for room status and guest services
Maintain guest records, registration cards, and C-Form details
Upsell rooms and hotel services to enhance guest experience and revenue
Follow shift handover procedures and maintain front desk area
Requirements:
12th pass / Graduate preferred
0-2 years experience in hotel front office; freshers may apply
Good communication skills in Hindi and English
Basic computer knowledge and familiarity with hotel software like IDS
Pleasing personality and ability to work in shifts
Benefits:
Salary + Service charge + Duty meals + Staff accommodation
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
