Guest Relations Executive – Job Description
Position: Guest Relations Executive (GRE)
Location: VGP Heritage
Key Responsibilities:
- Welcome guests warmly and ensure a memorable dining and event experience.
- Greet, escort, and assist guests with seating and inquiries.
- Handle guest feedback, complaints, and special requests professionally.
- Coordinate with Restaurant, Banquet, Kitchen, and other departments to ensure smooth guest service.
- Maintain reservation records and manage guest waiting lists.
- Ensure the reception and guest areas are clean, presentable, and welcoming.
- Assist in VIP guest handling and event coordination.
- Promote ongoing offers, events, and services to guests.
- Maintain a professional appearance and uphold VGP Heritage's hospitality standards.
- Prepare daily guest feedback and service reports.
Requirements:
- Graduate or Diploma in Hospitality or a related field.
- 1–3 years of experience in guest relations, front office, or hospitality.
- Excellent communication skills in English and Tamil (Hindi is an added advantage).
- Pleasant personality with strong customer service skills.
- Good grooming and interpersonal skills.
- Ability to work on weekends, public holidays, and in rotational shifts.
- Basic knowledge of MS Office and reservation systems is preferred.
Salary:
- Up to ₹25,000 per month (based on experience and performance).
Contact : Nijusha
7550036140
Pay: From ₹25,000.00 per month
Benefits:
Work Location: In person
