Office Staff & Receptionist – Job Description
Job Title: Office Staff / Receptionist
Department: Administration / Front Office
Reports To: Principal / Administrative Officer
Job Summary
We are seeking a well-organized, professional, and friendly Office Staff / Receptionist to manage front-office operations and provide administrative support. The candidate will serve as the first point of contact for students, parents, staff, visitors, and other stakeholders while ensuring smooth day-to-day office operations.
Key Responsibilities
- Welcome and assist students, parents, visitors, and staff in a polite and professional manner.
- Manage the school reception and front-office activities.
- Answer telephone calls, respond to enquiries, and direct calls to the appropriate department.
- Maintain visitor records, telephone logs, appointments, and front-office documentation.
- Handle incoming and outgoing correspondence, emails, letters, and notices.
- Assist with student admissions, enquiries, registrations, and documentation.
- Maintain student and staff records and other administrative files.
- Prepare letters, notices, reports, certificates, and other official documents.
- Coordinate appointments and meetings for the Principal and administrative staff.
- Receive and distribute messages, courier items, documents, and official communications.
- Assist with attendance, fee-related enquiries, data entry, and other office work as assigned.
- Maintain confidentiality of student, staff, and school information.
- Coordinate with teachers, parents, transport staff, and other departments when required.
- Maintain a clean, organized, and professional reception area.
- Support school events, meetings, examinations, and other administrative activities.
Required Qualifications
- Graduate / 12th pass from a recognized board or university.
- Basic computer knowledge, including MS Word, Excel, email, and data entry.
- Good English and Hindi communication skills.
- Previous experience in school administration, reception, or office work will be preferred.
- Professional appearance and polite behavior.
Key Skills
- Excellent communication skills
- Customer service and interpersonal skills
- Computer and data-entry skills
- Good organizational ability
- Telephone and email handling
- Record keeping and documentation
- Time management
- Multitasking ability
- Professional and friendly attitude
- Ability to maintain confidentiality
Work Location: In person
