Position: System Engineer - Server L2
Key Responsibilities
Infrastructure Management
Install, configure, and maintain Windows and Linux servers.
Monitor server performance, availability, and capacity utilization.
Manage Active Directory, Group Policy Objects (GPO), DNS, DHCP, and file
services.
Perform system patching, upgrades, and security hardening.
Maintain virtualization platforms such as VMware and Hyper-V.
Microsoft 365 Administration
Administer Microsoft 365 services including:
o Exchange Online
o Microsoft Teams
o SharePoint Online
o OneDrive for Business
o Azure Active Directory / Entra ID
Manage user accounts, licensing, mailbox administration, and security
policies.
Implement and maintain Conditional Access and MFA policies.
IT Operations & Support
Monitor infrastructure using monitoring and alerting tools.
Investigate and resolve system, application, and infrastructure incidents.
Perform root cause analysis for recurring issues.
Maintain IT operational documentation and SOPs.
Support IT audits and compliance activities.
Backup & Disaster Recovery
Manage backup solutions and perform periodic restore testing.
Ensure disaster recovery procedures are documented and tested.
Monitor backup job success and storage utilization.
Security Administration
Implement security best practices across servers and endpoints.
Manage antivirus, endpoint protection, and vulnerability remediation.
Monitor security alerts and coordinate incident response activities.
Support firewall and VPN administration.
Network Administration
Troubleshoot LAN/WAN, VPN, DNS, DHCP, and routing issues.
Coordinate with vendors and ISPs for connectivity issues.
Experience
4–8 years of experience in IT Operations, Infrastructure Support, or System
Administration.
Experience supporting enterprise IT environments.
Technical Skills
Windows Server 2016/2019/2022 Administration
Active Directory, DNS, DHCP, GPO
Microsoft 365 Administration
Azure Active Directory (Entra ID)
VMware vSphere / Hyper-V
Backup and Recovery Solutions
Network Troubleshooting
Firewall and VPN Administration
SQL Server basic administration
IT Monitoring Tools
Preferred Skills
Microsoft Azure Administration
Palo Alto Firewall Administration
GlobalProtect VPN Management
Microsoft Intune and Endpoint Management
Linux Administration
ITIL Framework Knowledge
Key Competencies
Strong troubleshooting and analytical skills
Excellent communication and documentation abilities
Ability to work independently and within a team
Incident and problem management expertise
Customer-focused approach
Ability to manage multiple priorities in a fast-paced environment
Responsibilities During On-Call Support
Participate in 24x7 Shifts (9hrs.)
Respond to critical incidents and service outages.
Coordinate with internal teams and external vendors for issue resolution.
Success Metrics
System uptime and availability.
Incident response and resolution times.
Backup and recovery success rates.
Security compliance and vulnerability remediation.
Pay: ₹238,523.91 - ₹802,450.19 per year
Benefits:
Work Location: In person
