Key Responsibilities
- Make outbound calls to US insurance companies to follow up on medical claims and payment status.
- Handle inbound calls related to claim inquiries, billing status, and patient appointments.
- Schedule, reschedule, and manage patient appointments as required.
- Review and follow up on denied, rejected, or pending claims for timely resolution.
- Accurately document call outcomes and update claim status in the system.
- Coordinate with internal teams to ensure smooth claim processing and collections.
- Maintain confidentiality and compliance while handling patient and insurance information.
- Meet daily, weekly, and monthly productivity and quality targets.
Qualifications & Skills
- Graduate in any discipline.
- Freshers and candidates with up to 2 years of experience are eligible to apply.
- Excellent verbal and written communication skills in English.
- Fluent English speaking ability with a professional and confident communication style.
- Minimum typing speed of 25 WPM with high accuracy.
- Basic computer proficiency and ability to work on multiple applications simultaneously.
- Strong analytical, problem-solving, and organizational skills.
- Willingness to work in US Shift (Night Shift).
Preferred Qualifications
- Experience in US Healthcare, Medical Billing, AR Calling, Claims Processing, or Revenue Cycle Management (RCM).
- Knowledge of insurance claim follow-up, denial management, and collections processes.
Benefits
- Paid sick time & paid time off
- Leave Bonus
- Loyalty Bonus
- Meal Facility
- Provident Fund
Contact: Speak with the employer at +91 9724587281
Pay: Up to ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- KPO/BPO: 1 year (Preferred)
Language:
Shift availability:
Work Location: In person
