Job Description – Floor Supervisor
Location: Hopup Amritsar
Department: Operations
Industry Preference: Hospitality / Gaming / Retail / Entertainment
Job Summary
Hopup is looking for an energetic and customer-focused Floor Supervisor to oversee daily floor operations, ensure exceptional guest experiences, manage frontline staff, and maintain operational excellence. The ideal candidate should have prior experience in hospitality, gaming, amusement, retail, or a customer-centric environment.
Key Responsibilities
- Supervise day-to-day floor operations and ensure smooth functioning of all activity zones.
- Lead, motivate, and manage Guest Relations, Customer Service, and Floor Staff.
- Ensure excellent customer service and promptly resolve guest concerns or complaints.
- Monitor cleanliness, grooming, hygiene, and overall presentation of the facility.
- Coordinate with the Operations, F&B, Housekeeping, and Technical teams for seamless operations.
- Ensure SOPs, safety standards, and company policies are followed at all times.
- Monitor staff attendance, shift allocation, and manpower utilization.
- Handle guest escalations professionally and maintain high customer satisfaction.
- Ensure attractions and gaming areas are operational and ready for guests.
- Support sales initiatives, memberships, birthday parties, and promotional activities.
- Prepare daily operational reports and communicate updates to the Centre Manager.
Eligibility
- Graduate in any discipline.
- 2–5 years of experience as a Floor Supervisor, Duty Manager, Shift Supervisor, or Team Leader.
- Candidates from Hospitality, Gaming, Amusement Parks, Retail, Family Entertainment Centres (FEC), Hotels, Restaurants, Multiplexes, or QSR will be preferred.
- Strong leadership, communication, and team management skills.
- Customer-centric approach with excellent problem-solving abilities.
- Comfortable working in rotational shifts, weekends, and public holidays.
Skills Required
- Team Leadership
- Customer Service Excellence
- Shift & Manpower Management
- Conflict Resolution
- Communication & Coordination
- Operational Planning
- SOP Compliance
- Time Management
- MS Excel & Reporting
Pay: ₹22,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
