General Manager – Event Nest Banquet & Marriage Hall
Company: Event Nest
Job Type: Full-Time
Industry: Hospitality / Events / Banquet & Wedding Venue
Location: Gorakhpur, Uttar Pradesh
Job Summary
Event Nest is looking for an experienced and responsible General Manager to oversee the complete operations of our marriage hall, banquet hall, and event venue.
The General Manager will be responsible for managing day-to-day venue operations, weddings, corporate events, staff, vendors, customer relationships, sales coordination, and overall business performance. The ideal candidate should have strong leadership, communication, event management, and hospitality skills.
Key Responsibilities
- Manage the complete day-to-day operations of the banquet and marriage hall.
- Oversee weddings, receptions, parties, corporate events, and other functions.
- Ensure smooth coordination and execution of events from booking to completion.
- Handle clients and understand their event requirements, expectations, and concerns.
- Coordinate with event planners, decorators, caterers, photographers, DJs, vendors, and other service providers.
- Supervise housekeeping, security, service staff, maintenance, and other venue teams.
- Prepare and manage event schedules, staff allocation, and operational requirements.
- Ensure the venue is properly prepared before every event.
- Monitor cleanliness, hygiene, safety, maintenance, and overall presentation of the property.
- Handle customer complaints professionally and ensure quick resolution.
- Coordinate with the sales team to convert enquiries into bookings.
- Follow up with potential clients and support the team in achieving booking and revenue targets.
- Monitor event-related expenses, operational costs, and resource utilization.
- Maintain strong relationships with vendors and negotiate effectively when required.
- Ensure all company policies, operational procedures, and service standards are followed.
- Monitor staff performance and provide training, guidance, and feedback.
- Maintain daily operational reports and provide regular updates to management.
- Identify opportunities to increase bookings, customer satisfaction, and overall revenue.
- Take responsibility for the overall performance and profitability of the venue.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Event and hospitality management experience.
- Ability to manage multiple events and operational activities simultaneously.
- Good negotiation and vendor management skills.
- Strong organizational and time-management skills.
- Ability to work under pressure, especially during peak wedding and event seasons.
- Basic knowledge of sales, revenue management, and operational budgeting.
- Proficiency in MS Office or Google Workspace is preferred.
Experience
- Freshers are welcome to apply.
- Candidates with experience in banquet halls, hotels, wedding venues, event management, hospitality, sales, or customer service will be preferred.
- Previous experience in managing events, teams, customers, or venue operations will be an added advantage.
- Candidates with strong communication, leadership, and organizational skills can be considered even without prior industry experience.
Education
- Minimum Qualification: 12th Pass
- Candidates with a Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, Event Management, or a related field will be preferred.
- Relevant work experience and practical skills may be considered in place of higher educational qualifications.
Working Requirements
- Full-time, on-site position.
- Willingness to work weekends, holidays, and evenings when events are scheduled.
- Flexible working hours according to event schedules.
- Ability to remain actively involved in venue operations during major events.
Key Performance Areas
The General Manager will be responsible for:
- Venue operations
- Event execution
- Customer satisfaction
- Team performance
- Sales and bookings
- Revenue growth
- Vendor management
- Cost control
- Venue maintenance and presentation
- Overall business performance
What We Offer
- Competitive salary based on experience and skills.
- Performance-based incentives.
- Leadership and career growth opportunities.
- Opportunity to work with a growing wedding and events brand.
- Dynamic and professional working environment.
Ideal Candidate
We are looking for someone who is hands-on, energetic, responsible, customer-focused, and capable of independently managing a busy banquet and wedding venue. The ideal candidate should be comfortable handling both people and operations and should have a strong understanding of the wedding, hospitality, and events industry.
Pay: From ₹18,000.00 per month
Benefits:
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off
Work Location: In person
