Restaurant Operations Associate
We are hiring a Restaurant Operations Associate for a confidential restaurant technology project focused on improving the dine-in experience.
This is a field-based restaurant operations role. You will work directly with restaurants to set up the technology, configure their accounts, deploy QR codes, configure menus and tables, train staff, test the complete ordering journey, and ensure the restaurant is ready to operate successfully.
This is not a sales, promotion, advertising, barista, waiter, or restaurant service role.
You will work closely with the Merchant Success Associate during restaurant onboarding and activation.
What You Will Do
Your responsibilities will include:
- Visit restaurants locally or anywhere across Delhi NCR.
- Coordinate with restaurant owners, managers, and staff during onboarding.
- Configure restaurant accounts and operational settings.
- Upload and organize restaurant menus.
- Configure restaurant tables and table mapping.
- Generate and deploy QR codes at appropriate tables.
- Test the complete customer ordering flow from scanning the QR code to order completion.
- Train restaurant staff on how to use the system.
- Assist restaurant staff during their initial usage.
- Identify and resolve basic operational or setup issues.
- Check whether restaurants are properly configured and activated.
- Follow up with restaurants after initial setup when required.
- Collect feedback from restaurant staff and report operational issues.
- Ensure the restaurant is fully ready and comfortable using the platform.
What This Role Requires
You should be comfortable with hands-on field work and working directly with restaurant staff.
You should have:
- Comfort working at restaurants and interacting with owners, managers, and staff.
- Basic computer knowledge.
- Good smartphone and web application skills.
- Ability to learn new software quickly.
- Good observation and attention to detail.
- Ability to follow setup procedures carefully.
- Basic troubleshooting and problem-solving ability.
- Good communication skills.
- Responsible and disciplined work habits.
- Willingness to take ownership of restaurant setup and activation.
Who Can Apply?
Freshers are welcome.
Prior experience in any of the following areas is a plus:
- Field Operations
- Restaurant Operations
- Customer Support
- Technical Support
- POS Systems
- Retail Operations
- On-site Implementation
- Software/Product Support
However, prior experience is not mandatory if you are comfortable learning the process and working in the field.
Important: Understand the Nature of the Role
Before applying, please understand that this is a hands-on restaurant operations and implementation role.
A typical assignment may involve visiting a restaurant, configuring its account, setting up tables and QR codes, checking the menu, testing the ordering flow, explaining the system to staff, and making sure everything works correctly before the restaurant starts using it.
You will need to visit restaurants physically and interact with restaurant staff.
If you are specifically looking for a barista, waiter, kitchen, cashier, restaurant service, sales/promoter, or purely desk-based role, this position may not be suitable.
Compensation
- Performance-based compensation.
- Milestone-based incentives.
- Additional daily performance rewards based on eligible work and results.
- Long-term earning and growth opportunities based on project expansion.
- Complete compensation structure will be explained during the selection process.
Working Hours
Working hours are flexible and may vary according to restaurant operating hours and onboarding requirements.
The role may require visits during appropriate restaurant business hours to complete setup, training, testing, and activation.
What You Can Expect
- Work on a live restaurant technology project.
- Gain practical experience in restaurant technology and operations.
- Learn how restaurants manage dine-in operations.
- Work directly with restaurant owners, managers, and staff.
- Gain hands-on experience with software implementation and onboarding.
- High level of responsibility and ownership.
- Performance-based growth opportunities.
- Opportunity for longer-term association as the project expands.
Before You Apply
Please make sure you are comfortable with these three things:
1. Field work — You will physically visit restaurants.
2. Restaurant interaction — You will work directly with restaurant owners, managers, and staff.
3. Technology setup — You will configure software, menus, tables, QR codes, and test the customer ordering journey.
If all three are comfortable for you, we would be happy to hear from you.
Pay: ₹10,000.00 - ₹30,048.99 per month
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- 1. Are you comfortable with full-time field work in Satya Niketan, New Delhi?
2. Do you own an Android smartphone?
3. Can you confidently communicate with restaurant owners in Hindi?
4. Are you comfortable walking between restaurants throughout the day?
5. Have you previously worked in field sales, merchant onboarding, restaurant operations, customer support, or retail?
6. Are you available to join immediately?
7. Are you comfortable working in a performance-based role?
Work Location: In person
