Key Responsibility Areas (KRA) – Front Desk & Billing Executives
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Patient Reception & Registration
Greet and register all patients with accuracy and empathy
Maintain up-to-date patient records in the system
Appointment Scheduling & Coordination
Manage doctor and therapy schedules, and ensure timely confirmations
Billing & Payment Collection
Prepare and issue estimates and bills for all services
Ensure 100% advance collection before initiation of treatment or admission
Insurance & Documentation
Assist patients with insurance documentation, pre-authorizations, and coordinate with TPA desks
Patient Experience & Communication
Handle patient queries, guide them through processes, and ensure smooth flow at the front desk
Support escalation management and feedback collection
Reporting & Compliance
Maintain daily billing logs, handovers, and assist in MIS and audit readiness (NABH, as applicable
Pay: ₹300,000.00 - ₹360,000.00 per year
Work Location: In person
