Roles & Responsibilities:
· Ensure smooth functioning of all healthcare operations in the assigned hospital and taking care of Revenue Generation
· Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
· Handling the revenue of the hospital and directing marketing team for business development activities.
· Ensure smooth functioning of the assigned branch.
· Tracking branch performance.
· Focus on patient satisfaction and quality.
· Credit billing status to be monitored. Pending AL’s to submission of bills.
· Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
· Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
· Report to be submitted to Management.
· Giving On Job training to Counselors, Patient care associates.
· Random Counseling.
· Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
· Interaction with Doctors about Targets, High Value Cases & Procedures.
· Co-ordination with Surgeons.
· Attending to patient Complaints of your zone & speaking to them personally.
· Prepare monthly tour plan and submit for approval in case of other branches in portfolio.
· Daily and monthly report with summary of area with explanation.
· Define and drive Standard Operating Procedures for service excellence.
* Responsibilities can be modified subject to necessity.
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
