Role & responsibilities
1. Multi-Studio & Event Operations
· Lead daily operations across existing and upcoming studio locations.
· Ensure consistent execution of workshops, events, and customer experiences across all formats.
· Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks.
2. Team Leadership & Training
· Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators.
· Build team culture focused on accountability, hospitality, and creative excellence.
3. Expansion Planning & Execution
· Work with founders to roll out new studios, pop-up formats, and city-based events.
· Develop scalable playbooks and workflows for opening new locations.
· Handle vendor, staffing, logistics, and compliance for launches.
4. Inventory, Budget & Cost Control
· Oversee inventory procurement, forecasting, and usage efficiency.
· Monitor expenses and implement cost-control measures across operations.
· Collaborate with finance and procurement teams for budgeting and vendor management.
5. Customer Experience & Service Recovery
· Set service standards and resolve high-priority customer escalations.
· Use customer feedback and data to improve the in-studio and workshop experience.
· Implement mechanisms for real-time feedback, ratings, and recovery loops.
6. Reporting & Strategic Alignment
· Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership.
· Coordinate with marketing, product, and design teams to ensure alignment with overall business goals.
· Lead quarterly planning and execution cycles for operations.
Preferred candidate profile
- 4+ years of experience in operations, retail/hospitality management, or experience-led brands.
- Proven ability to lead multi-location operations with cross-functional teams.
- Strong organizational, analytical, and communication skills.
- Customer-first mindset with a love for hands-on, creative experiences.
- Willingness to travel across cities for audits, events, or launches.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
Work Location: In person
