Roles and responsibility: Unit Manager
The Unit Manager acts as the guest experience, staff performance, and financial goals all align. You typically oversee all “Front of House” and “Back of House” departments to maintain a seamless flow of service. The role focuses on achieving operational excellence, guest satisfaction, team productivity, revenue performance, and compliance with hotel standards and policies.
Daily Operational Oversight
· The primary focus is ensuring every department- Front Office, Housekeeping, F&B service and maintenance-functions at peak efficiency.
· Monitor operational workflows and implement improvements where required.
· Conducting regular walk-through to ensure rooms, public areas, and dining outlets meet brand standards.
· Stepping in to handle complex guest issues or VIP arrivals to ensure high satisfaction scores.
· Holding daily “line-up” meetings to coordinate between departments (e.g. ensuring Housekeeping knows about early check-ins from the Front Office.
· Conduct regular operational briefings and department meetings.
· Maintain high standards of cleanliness, service, and guest experience.
Strategic Financial Management
· A Unit Manager is heavily involved in the business side of the hotel to maximize profitability.
· Assisting the General Manager in setting annual budgets and monitoring monthly P&L statements.
· Managing labor costs, departmental expenses and operational expenses without compromising service quality.
· Collaborating with the sales and revenue teams to optimize room rates based on local demand and occupancy trends.
· Ensure cost control in utilities, manpower, consumables, and wastage.
· Assist management in achieving budgeted financial targets.
Compliance, Health & Safety
· Developing and enforcing SOPs for every department to ensure consistency.
· Ensuring the property complies with local fire codes, health department regulations and labor laws.
· Serving as key leader during emergencies, such as power outages, medical incidents, or security threats.
· Monitor safety and security procedures across the property.
· Ensure quality of food service, hygiene, presentation, and guest satisfaction.
· Ensure compliance with food safety and hygiene standards.
· Conduct operational audits and inspections regularly.
· Ensure emergency procedures and safety drills are followed properly.
Team Leadership & Staff Management
· Identifying skill gaps and implementing training programs to improve service delivery.
· Conduct staff briefings, training sessions, and performance reviews and ensure proper manpower planning and duty roster management.
· Maintain discipline, grooming, professional conduct standards and manage staff grievances, and ensure a high level of employee morale.
· Collaborating with HR to hire department wise staffing who fits the hotels culture, inductions and employee engagement activities.
Coordination & Reporting
· Prepare daily, weekly, and monthly operational reports.
· Participate in management meetings and operational planning.
· Submit reports and operational updates to senior management.
Housekeeping & Maintenance Supervision
· Ensure guest rooms, public areas, and back areas are maintained properly.
· Coordinate preventive maintenance and repair schedules with Engineering.
· Monitor room readiness and maintenance complaint resolution.
· Ensure cleanliness and upkeep standards are consistently maintained.
Working Conditions
- Rotational shifts and extended working hours as per operational requirements.
- Availability during weekends, holidays, and emergencies.
Reporting To:
- Cluster General Manager (CGM)
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
