Job Title: ITES Trainer (Information Technology Enabled Services)
Location: Raipur
Organization: Nirmaan Organization
Employment Type: Full-time
About the Role
Nirmaan Organization is seeking a passionate and skilled ITES Trainer to deliver high-quality training to students in Information Technology Enabled Services (ITES). The trainer will be responsible for developing learners' communication, computer, customer service, and workplace readiness skills to enhance their employability.
Key Responsibilities
- Deliver engaging classroom sessions on ITES concepts and employability skills.
- Train students in customer service, voice and non-voice processes, and business communication.
- Teach basic computer applications, including MS Office (Word, Excel, PowerPoint) and internet usage.
- Develop students' spoken English, email etiquette, and professional communication skills.
- Conduct sessions on soft skills, personality development, interview preparation, and workplace etiquette.
- Assess students through assignments, mock interviews, presentations, and practical activities.
- Maintain attendance, assessment records, and training reports.
- Provide individual mentoring and career guidance to students.
- Coordinate with the placement team to prepare candidates for employment opportunities.
- Ensure the training content is updated according to current industry requirements.
- Support mobilization activities, workshops, and student engagement initiatives as required.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Commerce, Business Administration, or any relevant discipline.
- Certification in ITES, Soft Skills, English Communication, or Customer Service is an added advantage.
Experience
- 1–3 years of experience as an ITES Trainer, Soft Skills Trainer, or Computer Trainer.
- Freshers with excellent communication skills and relevant certifications may also apply.
Technical Skills
- MS Office (Word, Excel, PowerPoint)
- Internet and Email Applications
- Digital Literacy
- Basic Computer Hardware & Software Knowledge
- Online Collaboration Tools (Google Workspace, Microsoft Teams, Zoom)
- Data Entry and Documentation
Training Areas
- Spoken English and Business Communication
- Customer Service (Voice & Non-Voice Process)
- Email Writing and Telephone Etiquette
- Soft Skills and Personality Development
- Interview Skills and Resume Building
- Workplace Ethics and Professional Behaviour
- Time Management and Teamwork
- Digital Literacy and Office Productivity Tools
Required Skills
- Excellent verbal and written communication skills in English.
- Strong presentation and classroom management skills.
- Good knowledge of ITES/BPO industry standards.
- Ability to motivate and mentor students.
- Strong interpersonal and organizational skills.
- Basic report preparation and documentation skills.
- Ability to work independently and as part of a team.
Key Competencies
- Training & Facilitation
- Student Engagement
- Problem Solving
- Adaptability
- Time Management
- Leadership
- Team Collaboration
Preferred Candidate Profile
- Passionate about teaching and student development.
- Industry exposure in BPO, Customer Support, or ITES is preferred.
- Comfortable handling classroom and practical sessions.
- Willing to travel to training centres if required.
What We Offer
- Competitive salary based on experience.
- Professional growth and learning opportunities.
- Opportunity to make a meaningful impact in youth skill development.
- Supportive and collaborative work environment.
Preferred Joining: Immediate or within 15–30 days.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
