Bangalore, Karnataka
Job Summary
ROLE DESCRIPTION:
This Associate is responsible for ensuring the Site experience is flawless and works with the partner teams in executing relevant tasks with accuracy and in a timely manner. Review and validate the site regularly and ensure its upkeep and callout/triage anomalies identified. Collaborate with CCS partners team to develop, maintain, and execute Quality Assurance.
ROLES AND RESPONSIBILITIES:
Daily review of website functionality to include site launches, offer codes, keyword search and emails
Evaluate reporting to identify trends or possible website issues that will need further testing
Leverage customer and associate sentiment through VOC feedback as a mechanism for identifying potential system issues
Collaborate with team members, CCC leaders, and cross-functional partners to develop, maintain, and execute Quality Assurance testing
Execute testing for enterprise projects to include user acceptance, system, and regression testing
Develop and maintain test scripts based on business rules and requirements
Communicate identified issues using established methodology to bring to resolution
Update and maintain associate resources, inclusive of offer code grid, email calendars, etc.
Maintain and manage Offer Code Grid/Lists for CCS visibility
Responsible to deliver best-in-class customer experiences across all our digital platforms including site, mobile, app, social, and email.
Ability to operate and flex in a 24/7 environment
Builds and sustains relationships across the Care Center
Exercise clear communication with various Care Center partners, leaders, and peers
Willingness to work in rotational shifts patterns including late night, early morning and weekend shifts (4:30 am, 5:30 pm & 7:30 pm logins)
Key Responsibilities
1-3 years of experience in working in an e-commerce retail corporation, retail operations, testing and Customer Service. (Experience working in Content Management system, CCS Applications would be an added advantage)
Must be proficient in Microsoft excel, word and reporting
Excellent verbal and written communications experience
Skill Requirements
ROLES AND RESPONSIBILITIES:
Daily review of website functionality to include site launches, offer codes, keyword search and emails
Evaluate reporting to identify trends or possible website issues that will need further testing
Leverage customer and associate sentiment through VOC feedback as a mechanism for identifying potential system issues
Collaborate with team members, CCC leaders, and cross-functional partners to develop, maintain, and execute Quality Assurance testing
Execute testing for enterprise projects to include user acceptance, system, and regression testing
Develop and maintain test scripts based on business rules and requirements
Communicate identified issues using established methodology to bring to resolution
Update and maintain associate resources, inclusive of offer code grid, email calendars, etc.
Maintain and manage Offer Code Grid/Lists for CCS visibility
Responsible to deliver best-in-class customer experiences across all our digital platforms including site, mobile, app, social, and email.
Ability to operate and flex in a 24/7 environment
Builds and sustains relationships across the Care Center
Exercise clear communication with various Care Center partners, leaders, and peers
Willingness to work in rotational shifts patterns including late night, early morning and weekend shifts (4:30 am, 5:30 pm & 7:30 pm logins)
Other Requirements
Required Associate Digital coordinator
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