Delivery & Operations Management
- Own and manage end-to-end delivery of projects/programs, ensuring adherence to scope, timelines, quality, and budgets
- Establish and monitor delivery governance, KPIs, SLAs, and performance metrics
- Drive operational efficiency through continuous process improvements
- Proactively manage delivery risks, issues, and escalations
Technical Leadership
- Provide strong technical guidance and oversight across delivery teams
- Review and validate solution designs, architecture, and technical decisions
- Ensure use of appropriate technologies, tools, and best practices
- Collaborate closely with engineering, product, and QA teams for seamless delivery
Team & People Management
- Lead, mentor, and manage cross-functional delivery and operations teams
- Oversee capacity planning, performance management, and skill development
- Build a high-performing, collaborative, and accountable team culture
Stakeholder & Client Management
- Act as the primary escalation and communication point for senior stakeholders and clients
- Provide regular updates on delivery status, risks, and mitigation plans
- Ensure high customer satisfaction and long-term relationship management
Process & Continuous Improvement
- Define, implement, and optimize delivery models (Agile, Scrum, Waterfall, or Hybrid)
- Drive continuous improvement initiatives to enhance productivity and quality
- Ensure compliance with organizational and industry standards
Educational Qualifications
- Bachelor’s degree in Engineering, Computer Science, or related field.
Experience
- 10–12 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products.
Functional Skills:
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Strong technical background with hands-on understanding of software development lifecycles
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Proven experience managing large teams and complex delivery programs
- Expertise in Agile and/or traditional delivery methodologies
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical, problem-solving, and decision-making abilities
Behavioural Skills & Attitude:
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Customer-Centric Mindset – Prioritizes customer satisfaction and proactive engagement.
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Proactive Approach – Anticipates issues and takes ownership to resolve them.
- Communication Skills – Communicates clearly and persuasively with stakeholders.
- Interpersonal Skills – Builds strong relationships and fosters trust.
