JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
We are looking for a Facilities Manager to take full ownership of the operational delivery at one of our client's flagship office locations. Reporting to the Account Director, you will lead and support the on-site team across all integrated technical and soft services, ensuring the highest standard of workplace experience for clients, colleagues, and visitors at every touchpoint. This is a hands-on leadership role where no two days are the same — you'll be the go-to person for service delivery, client escalations, financial management, and continuous improvement, all within a modern, high-spec working environment that thrives on community, enthusiasm, and engagement.
What your day-to-day will look like:
Lead, coach, and mentor the on-site JLL team across all service lines, driving engagement, service excellence, and client-aligned delivery
Act as the primary point of contact for local teams and clients, ensuring all service requests are handled within agreed timelines, KPIs, and SLAs
Oversee IFM operations including H&S compliance, engineering services, contractor management, PPM programs, and sustainability initiatives
Manage Building Management Systems, EHS and Quality compliance, supported by the JLL Account Leadership Team
Ensure consistent delivery standards across daily/periodic cleaning, event management, MAC processes, and mailroom operations
Develop and maintain strong relationships with landlords, managing agents, and local suppliers to enable seamless service delivery
Support financial management activities, including budget oversight, cost savings identification, and cost avoidance opportunities
Required Qualifications:
Minimum 5 years of experience in a Facilities Management or related client-facing role
Proven experience managing on-site teams across multiple service lines
Strong knowledge of FM processes, H&S legislation, and compliance requirements
Excellent written and verbal communication skills, including presentation and negotiation
Proficient in Microsoft Office (Excel, Word, Outlook)
Fluency in Italian and English
Preferred Qualifications:
Previous experience in a high-profile corporate environment and/or technical laboratory setting
Background hospitality service
Experience in financial management and contract oversight
Ability to network effectively at all levels of the organisation and adapt to evolving business requirements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
