First Response Executive (FRE) – Lead Response & Qualification
Célèbre Aesthetics
Job Post Summary
Company: Célèbre Aesthetics
Location: Gota, Ahmedabad
Job Type: Full-time, On-site
Working Days: Monday to Saturday
Industry: Premium Aesthetic Healthcare / Lead Response & Patient Enquiry Coordination
Salary: ₹15,000 – ₹30,000 per month
Experience: Relevant experience preferred; strong freshers may also be considered.
Become the First Voice a Lead Experiences
At Célèbre Aesthetics, the first response to an enquiry can shape the entire patient journey that follows.
We are looking for a warm, confident, highly responsive and dependable First Response Executive (FRE) who can respond to new enquiries promptly, understand the lead’s requirement, ask the right initial questions and ensure that every genuine enquiry is handled professionally.
This is not simply a calling position. It is a first-response and lead-qualification role for someone who understands that speed, communication, accurate information and consistent follow-up are essential to creating a strong first impression.
About Célèbre Aesthetics
Célèbre Aesthetics is a premium, specialised aesthetic surgery centre with a growing presence across Gujarat.
We offer planned aesthetic procedures including:
· Hair transplant
· Chest-shaping surgery
· Nose reshaping
· Breast enlargement, reduction, lifting and shaping
· Fat-removal and body-contouring procedures
· Tummy shaping
· Intimate aesthetic procedures
· Other advanced aesthetic treatments performed by experienced plastic surgeons
Célèbre is a planned aesthetic healthcare environment rather than an emergency hospital. Our focus is to combine professional healthcare standards with a premium, comfortable and personalised patient experience.
About the Role
The First Response Executive will be the first point of contact for incoming leads and enquiries. The role is responsible for responding quickly, understanding the basic requirement of the lead, conducting the initial qualification and ensuring a smooth handover to the appropriate team.
The person in this role must be comfortable with a high-response environment where new enquiries need to be addressed without unnecessary delay.
· Respond promptly to new leads and incoming enquiries.
· Return missed calls and messages at the earliest possible opportunity.
· Prioritise new enquiries and maintain timely initial and follow-up communication.
· Understand the lead’s basic concern and requirement.
· Ask relevant qualification and screening questions during the call.
· Record accurate lead information and ensure proper handover to the concerned team.
· Coordinate with Medical Sales Counsellors, Patient Coordinators and other relevant teams.
· Maintain professional, warm and reassuring communication throughout the interaction.
Key Responsibilities1. First Response to New Leads
· Respond to new leads quickly and professionally.
· Ensure no genuine enquiry is unnecessarily left unanswered.
· Return missed calls and messages at the earliest possible opportunity.
· Maintain a fast, prompt and consistent response to new leads.
2. Lead Qualification & Initial Screening
· Understand the reason for the enquiry.
· Ask relevant initial questions to understand the lead better.
· Capture basic details required for further coordination.
· Identify the lead’s requirement and readiness for further discussion.
· Ask questions clearly and naturally rather than making the conversation sound mechanical.
3. Gynecomastia Lead Screening
· Understand the patient’s concern.
· Ask how long the concern has been present.
· Ask whether the patient has previously consulted a doctor or taken any treatment.
· Ask the area where the patient lives.
· Ask the patient’s age and occupation/work.
· Ask whether the patient does heavy lifting, gym or strenuous physical activity.
· Understand whether the patient is looking specifically for a surgical solution or wants to explore options.
· Ask about the patient’s expected consultation timeline.
· Check whether the patient is comfortable visiting Célèbre Aesthetics, Gota.
4. Lead Handover & Coordination
· Share relevant lead information accurately with the concerned team member.
· Coordinate with Medical Sales Counsellors and other concerned teams for the next step.
· Ensure that important information gathered during the first call is not lost during handover.
· Follow up internally when required so that the lead receives the appropriate next response.
5. Follow-Up
· Maintain timely follow-up with leads as required.
· Respond to replies and callbacks promptly.
· Keep track of pending responses and follow-ups.
· Do not allow leads to remain unattended because of delayed communication.
6. Communication & Information Handling
· Provide only approved and accurate information.
· Do not diagnose, make medical conclusions or promise treatment outcomes.
· Escalate medical or clinical questions to the appropriate authorised team member.
· Maintain professionalism and confidentiality while communicating with leads.
The Three Qualities We Value Most
Character
Treat every lead, patient, family member and colleague with dignity, patience and respect. Maintain professionalism even when the interaction is challenging.
Integrity
Communicate truthfully, share accurate information, protect confidentiality and never hide an important communication gap or mistake.
Ownership
Do not simply pass a lead to somebody else. Understand what needs to happen, coordinate the appropriate person, follow up and ensure the lead reaches the right next step.
Who Will Succeed in This Role
· Very fast and responsive in replying to new leads and messages.
· Naturally warm, pleasant and confident on calls.
· Has a clear, professional and reassuring voice.
· Communicates comfortably in English, Hindi and Gujarati.
· Listens carefully and asks relevant questions.
· Can qualify leads without making the conversation feel like an interrogation.
· Is comfortable making calls and receiving incoming enquiries.
· Has strong follow-up discipline.
· Can handle multiple leads and priorities simultaneously.
· Is organised and accurate while recording lead information.
· Takes ownership rather than waiting for repeated instructions.
· Remains calm and respectful with different types of callers.
· Is comfortable working in a target- and response-driven environment.
· Is professionally groomed and presentable.
· Learns quickly and accepts feedback positively.
Essential Requirements
· Graduate or diploma holder from a recognised institution.
· Fluent spoken English, Hindi and Gujarati.
· Ability to read and write professional English.
· Excellent telephone etiquette and verbal communication.
· Professional grooming and confident communication.
· Warm, pleasant and reassuring demeanour.
· Basic computer knowledge.
· Comfortable maintaining lead records and follow-up information.
· Comfortable working full-time and on-site at Gota, Ahmedabad.
· Willingness to work Monday to Saturday.
· Relevant experience in lead handling, calling, customer service or healthcare is preferred.
Preferred Background
· Tele-calling / lead generation
· Customer service
· Healthcare or clinic front office
· Patient coordination
· Hospitality
· Guest relations
· Aviation / cabin crew
· Premium customer service
· Sales support or inside sales
Previous experience is a plus, but speed of response, communication, maturity, ownership, listening ability and lead-handling skills will matter strongly in the selection process.
Why Join Célèbre?
Work in a Premium Aesthetic Healthcare Environment
Gain experience in a specialised aesthetic healthcare environment with a strong focus on patient experience.
Build Lead-Handling Expertise
Develop practical skills in first response, qualification, communication, follow-up and internal coordination.
Learn the Aesthetic Healthcare Journey
Understand how an enquiry moves from the first response towards counselling, consultation and further patient coordination.
Responsibility, Not Just Calling
The role requires ownership of the quality and speed of the first response, not merely completing calls.
Long-Term Career Growth
A capable performer may grow into senior lead-handling, counselling, patient coordination or centre-coordination responsibilities. Growth will depend on capability, character, ownership, judgement and results.
Working Details
· Full-time, on-site position
· Location: Gota, Ahmedabad
· Working days: Monday to Saturday
· Weekly off: Sunday
· No regular travel requirement
· Timings and other employment details will be discussed during the selection process.
Candidates residing in or around Gota, Chandkheda, Tragad, Chandlodiya, Shantigram, Vaishnodevi Circle, Sola, Ghatlodiya, Science City, Naranpura, Gurukul, Thaltej, Vastrapur, Bodakdev and nearby areas may find the location particularly convenient.
Selection Process
· Stage 1: Telephone Screening and Communication Assessment
· Stage 2: In-Person Interview and Practical Assessment
· Stage 3: Reference Verification
Benefits
· Cell phone reimbursement
· Flexible schedule
· Leave encashment
· Paid sick time
· Paid time off
Work Location: In person
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Application Question(s):
- Are you comfortable working full-time and on-site at our Gota, Ahmedabad office, Monday-Saturday? Answer with - Yes or No
- Are you fluent in Gujarati? Answer with - Yes or No
- Are you fluent in Hindi & English? Answer with - Yes or No
- What is your age?
- Do you have your own vehicle to commute to work?
- Which area of Ahmedabad do you currently live in? Specify the area name such as Naranpura, Vastrapur, Bodakdev, Science City, Chandkheda, etc.
- What is your current monthly salary? Answer with your current in-hand monthly salary
- What is your expected monthly salary?
- What is your notice period and earliest possible joining date? Answer with notice period in number of days
- Are you comfortable working with Excel/Data Entry?
Work Location: In person
