Senior Store Operations Executive (Inventory, Dispatch & Procurement)
Location: Jubilee Hills, Hyderabad
Experience: 2–5 Years
Employment Type: Full-Time
Compensation: Up to ₹50,000 per month (Based on Last CTC and suitability)
About Studio Palasa
Studio Palasa is a premium garden and home décor company specializing in beautifully designed planters, plants, furniture, and landscaping solutions for residential and commercial spaces. We work closely with homeowners, architects, interior designers, hospitality brands, and commercial projects to create thoughtfully designed green environments.
We believe exceptional customer experience begins with seamless operations. Every order, dispatch, and customer interaction contributes to our brand reputation.
Job Summary
We are looking for a highly organized and proactive Senior Operations Associate to oversee the day-to-day operational activities of our Hyderabad store.
The ideal candidate will ensure smooth coordination between customers, vendors, warehouse, logistics partners, and internal teams while maintaining high operational efficiency and delivering an exceptional customer experience.
This role requires someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes complete ownership of daily execution.
Key ResponsibilitiesDaily Operations
- Manage day-to-day operational activities of the Hyderabad store.
- Ensure smooth coordination between Sales, Warehouse, Procurement, Dispatch, and Management.
- Monitor daily operational workflow and resolve issues proactively.
- Ensure all assigned operational tasks are completed within timelines.
Inventory Management
- Maintain accurate inventory records.
- Track inward and outward stock movement.
- Perform regular inventory reconciliation and stock audits.
- Coordinate with procurement for stock replenishment.
- Identify slow-moving, damaged, or low-stock inventory.
Purchase & Procurement
- Coordinate with vendors for material procurement.
- Raise Purchase Orders (POs).
- Follow up on pending deliveries.
- Verify inward materials and Goods Receipt Notes (GRN).
- Ensure purchase documentation is properly maintained.
Dispatch & Logistics
- Plan and coordinate daily dispatch schedules.
- Ensure all orders are packed accurately and dispatched on time.
- Coordinate with logistics partners for pickups and deliveries.
- Track shipments and proactively update customers regarding delivery status.
- Resolve dispatch delays and logistics-related issues.
Customer Experience
- Respond to customer queries regarding orders, deliveries, dispatch timelines, and product availability.
- Provide timely updates throughout the order lifecycle.
- Coordinate with the Sales team to ensure a smooth customer experience.
- Resolve customer concerns professionally and promptly.
Vendor Management
- Build and maintain strong relationships with vendors and logistics partners.
- Coordinate deliveries and resolve operational issues.
- Ensure vendor commitments and timelines are met.
Reporting & Documentation
Prepare and maintain:
- Daily Operations Report
- Inventory Report
- Dispatch Report
- Purchase Tracker
- Pending Orders Report
- Vendor Follow-up Tracker
- Customer Delivery Tracker
- Weekly Operations Summary
- Monthly Operations Report
Maintain accurate operational documentation for management review.
Process Improvement
- Identify operational bottlenecks.
- Recommend improvements to enhance efficiency.
- Assist in implementing Standard Operating Procedures (SOPs).
- Maintain high operational standards across the Hyderabad store.
Required Skills
- Inventory Management
- Purchase & Procurement
- Dispatch & Logistics Coordination
- Vendor Management
- Customer Relationship Management
- Order Management
- Documentation & Reporting
- Strong Microsoft Excel / Google Sheets skills
- Time Management
- Problem Solving
- Attention to Detail
- Multitasking
- Coordination Skills
- Communication Skills
Preferred Qualifications
- Bachelor's Degree in Commerce, Business Administration, Operations, Supply Chain, or a related field.
- 2–5 years of experience in Operations, Retail Operations, Store Operations, Supply Chain, or Inventory Management.
Preferred Industry Experience
Candidates with experience in any of the following industries will be preferred:
- Retail
- Home Décor
- Furniture
- Interior Design
- Architecture
- Building Materials
- Lifestyle Brands
- E-commerce Operations
Language Requirements
Required
What We're Looking For
The ideal candidate should:
- Take complete ownership of daily operations.
- Be highly organized and detail-oriented.
- Be customer-focused with a problem-solving mindset.
- Work effectively under deadlines.
- Communicate confidently with customers, vendors, and internal teams.
- Be comfortable using Excel and operational reporting tools.
- Handle multiple priorities simultaneously while maintaining accuracy.
Key Performance Indicators (KPIs)
- Inventory Accuracy
- On-Time Dispatch Percentage
- Order Fulfilment Time
- Customer Response Time
- Customer Satisfaction
- Vendor Turnaround Time
- Dispatch Accuracy
- Purchase Order Accuracy
- Daily & Monthly Report Accuracy
- Stock Variance Control
- Operational Process Compliance
Compensation & Benefits
- Salary: Up to ₹50,000 per month (Based on experience and suitability)
- Paid Time Off
- Career Growth Opportunities
- Learning & Development
- Collaborative Work Environment
Work Details
Job Type
Working Days
Work Location
- Jubilee Hills, Hyderabad (Work from Office)
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Ability to commute/relocate:
- Jubliee Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Retail management: 2 years (Required)
Language:
- Telugu (Preferred)
- Hindi (Preferred)
Work Location: In person
