Key Responsibilities
Student Counseling & Course Guidance
- Counsel prospective students regarding available courses and career opportunities.
- Understand each candidate's educational background, interests, career objectives, and skill-development requirements.
- Recommend suitable programs in Financial Markets, Accounting & Taxation, Digital Marketing, or Artificial Intelligence.
- Clearly explain course curriculum, duration, eligibility, fees, certifications, training methodology, and career opportunities.
- Conduct counseling sessions through phone calls, WhatsApp, online meetings, and face-to-face interactions.
Admissions & Lead Conversion
- Handle inquiries generated through digital marketing campaigns, website inquiries, walk-ins, referrals, social media, and other sources.
- Make outbound calls to prospective students and respond promptly to incoming inquiries.
- Follow up systematically with interested candidates and nurture leads until admission.
- Convert qualified inquiries into enrollments while achieving monthly admission/revenue targets.
- Coordinate with candidates regarding registration, documentation, fee payment, and batch commencement.
Lead Management & Reporting
- Maintain accurate records of inquiries, follow-ups, counseling sessions, and admissions in CRM/Excel or the institute's lead management system.
- Track the status of leads and maintain an effective follow-up pipeline.
- Share daily/weekly reports on calls, counseling sessions, follow-ups, conversions, and admissions.
- Collect feedback from prospects to understand reasons for enrollment or non-enrollment.
Student Relationship Management
- Build positive relationships with prospective and enrolled students.
- Coordinate with academic, operations, and placement teams wherever required.
- Ensure students receive accurate information and a professional counseling experience.
- Encourage referrals from existing students and alumni.
Candidate Profile
Education: Graduate in any discipline. MBA/BBA or a background in Commerce, Marketing, Finance, or Education will be an advantage.
Experience: 14 years of experience in education counseling, admissions, inside sales, tele-counseling, career counseling, EdTech, training institutes, or a similar customer-facing role.
Freshers with excellent communication and sales aptitude may also be considered.
Required Skills
- Excellent verbal and written communication skills
- Strong counseling and interpersonal skills
- Good convincing, negotiation, and closing abilities
- Comfortable with calling and regular follow-ups
- Target-oriented and self-motivated approach
- Ability to understand different professional courses and explain their career relevance
- Basic knowledge of MS Excel/Google Sheets and CRM systems
- Professional telephone and WhatsApp communication
- Ability to handle objections related to course selection, fees, career opportunities, and placement expectations
Preferred Attributes
- Previous experience in an education/training institute or EdTech organization
- Experience in student admissions or course sales
- Familiarity with courses related to Finance, Accounting, Digital Marketing, or AI
- Ability to communicate in English and Hindi
- Strong relationship-building and follow-up skills
- Positive attitude with a student-first approach
Key Performance Indicators (KPIs)
Performance will primarily be measured on:
- Number of leads contacted
- Counseling sessions conducted
- Lead-to-counseling conversion rate
- Counseling-to-admission conversion rate
- Monthly admissions achieved
- Monthly revenue achieved
- Follow-up effectiveness
- CRM/lead-data accuracy
- Student referrals generated
Pay: ₹11,807.89 - ₹30,852.20 per month
Benefits:
Work Location: In person
