We are hiring Customer Care Executive for our reputative client in Chandigarh . Interested candidates may send resume to [email protected]
Customer Care Executive at revolves around managing multichannel customer interactions, resolving issues, and meeting business performance metrics. Depending on the specific assignment, the role can fall under inbound voice, outbound technical support. Official details gathered from active Job Vacancies state the core responsibilities and requirement metrics
Key Responsibilities
- Customer Interaction: Managing inbound or outbound customer queries professionally via phone, Voice process .
- Issue Resolution: Actively listening to diagnose the root cause of consumer technical glitches or service issues.
- Sales & Upselling: Spotting organic conversion moments to cross-sell targeted services, products, or promotional upgrades.
- CRM Data Entry: Maintaining high data fidelity by accurately logging client issues, steps taken, and actions in the internal system.
- Internal Escalation: Routing unresolved edge cases smoothly to senior analyst groups or secondary support tiers.
Core Requirements & Qualifications
- Education: Graduation or a bachelor’s degree in any mainstream field of study is generally preferred.
- Experience: Freshers are eligible, though 0–3 years of prior BPO or customer experience serves as an advantage.
- Language Fluency: Excellent verbal and written English communication skills alongside strong phone etiquette.
- Technical Comfort: Basic software and computer operation skills, including navigation of database platforms and CRM tools.
- Work Flexibility: Absolute readiness to adapt to 24/7 rotational shifts, inclusive of nights, weekends, and regional holidays
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
