Overview:
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English language proficiency is required for this role.
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This is a full-time, work from office role.
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This requires a U.S. schedule - India Night shift
MEGA JOB FAIR WALK IN AT BANGALORE OFFICE
Walk In Interviews:
Monday to Friday
4:00 PM to 8:00PM IST
Address:
Transworld Systems Inc.
Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru –Karnataka 560103
Contact: Nirmala 911 301 5045
TSI Recruitment :
Kindly carry your Updated resume and Photo ID proof.
Meet: HR – Nirmala
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Harver”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an initial phone screen.
Work Location: This is a Work from Office position and location is Bangalore at
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103
Compensation: INR : ₹2,00,000.00 -₹5,50,000.00 per year
Shift: Night / Days Off: Saturday and Sunday
Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
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Transport Facility
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Paid training
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Team-oriented work environment
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Growth opportunity
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Comprehensive benefits package available: including medical, paid time off and paid holidays!
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Transportation provided
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Working 5 days/week
Responsibilities:
In This Role, You Will:
All of our agents manage outbound/ inbound calls from customers regarding any of the following:
Short Job Description
Provides outstanding customer services & Upselling for utility customers through exceptional call handling.
Key Duties & Responsibilities
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Provide exceptional customer experience to electric utility customers via phone or chat channels.
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Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management.
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Assist customers in understanding their electric bills, rates, and consumption patterns.
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Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed.
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Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices.
- Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers.
- Maintain accurate records of customer interactions by documenting them in the client’s CRM system.
- Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information.
- Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule.
Key Result Areas :
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Make atleast 95 calls a day
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Obtain a quality score of 98% or above
Qualifications:
Ideal Candidate Qualifications:
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Bachelors Degree preferred or Under Graduates
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Ability to read, write and speak Excellent English.
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Good analytical skills, cognitive skills.
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Good computer typing at the same time talking over the phone.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
