Key Responsibilities
● Onboarding & Adoption: Guide new customers through onboarding, training, and implementation to ensure a smooth transition and early success.
● Customer Relationship Management: Serve as the primary point of contact, building strong relationships and delivering ongoing support across the customer lifecycle.
● Retention & Renewals: Own customer renewals and retention outcomes by ensuring consistent value delivery, anticipating needs, and addressing concerns proactively.
● Trial Customer Engagement: Conduct product walkthroughs and tailored demos for trial users to showcase platform capabilities and accelerate conversion.
● Product Expertise: Maintain in-depth knowledge of Zappyhire’s end-to-end recruitment features and ZappyVue’s automated video interviewing capabilities to advise customers effectively.
● Quarterly Business Reviews (QBRs): Lead QBRs with key customers, presenting performance reports, usage insights, and recommendations to align with their hiring goals.
● Cross-Functional Collaboration: Work closely with Product, Sales, and Marketing teams to provide customer feedback, support new feature rollouts, and align on success initiatives.
● Presentation & Communication: Prepare and deliver impactful presentations and performance summaries to stakeholders, including hiring
managers and leadership teams.
● Customer Feedback Loop: Act as the voice of the customer internally, identifying feature requests and product improvement areas to the relevant teams.
● Cross-Sell & Upsell Opportunities: Identify opportunities to expand customer engagement by recommending additional Zappyhire features, ZappyVue capabilities, or relevant solutions that align with the customer’s hiring needs and drive greater value from the platform.
Key Skills & Qualifications
● 2–3 years of experience in Customer Success, Human Resource, or client-facing roles (SaaS experience preferred)
● Excellent written and verbal communication, presentation, and interpersonal skills
● Confident in conducting product demos, reviews, and stakeholder presentations
● Strong analytical mindset and ability to interpret customer usage data
● Proven ability to manage customer relationships and drive retention
● Self-starter with the ability to handle multiple accounts and priorities
● Familiarity with CRM or CS tools (e.g., Freshdesk, Hubspot, Jira) is a plus
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
