Job Title: Clinical Psychologist / Behavioural Trainer
Location: Mumbai (Travel across Mumbai clinics required)
Job Type: Full-time
Experience: 4+ Years
Education: B.Sc. in Psychology (Mandatory)
About the Company
ResearchAyu (TechClinic Pvt. Ltd.) is a rapidly growing healthcare organization focused on research-backed treatments for chronic and lifestyle diseases. With 80+ clinics across India and over 10,000 patients served daily, we are committed to improving patient outcomes through innovation, quality care, and continuous learning.
Job Summary
We are looking for a Clinical Psychologist / Behavioural Trainer to improve patient experience by training clinic teams on communication, empathy, emotional intelligence, workplace behaviour, and professional etiquette.
The role involves conducting behavioural training programs, coaching employees, identifying behavioural improvement areas, and working closely with Operations and HR to build a patient-centric culture.
Frequent travel across Mumbai clinics is mandatory.
Key Responsibilities
- Conduct behavioural and soft skills training for clinic staff.
- Train employees on communication, empathy, patient handling, conflict resolution, and workplace etiquette.
- Observe staff interactions and recommend behavioural improvements.
- Conduct one-on-one coaching and counselling sessions.
- Develop training presentations, assessments, role plays, and learning materials.
- Evaluate training effectiveness through feedback and assessments.
- Partner with HR and Operations to improve employee engagement and patient experience.
- Conduct induction and onboarding behavioural sessions.
- Maintain training reports and documentation.
- Travel regularly to clinics across Mumbai.
Requirements
- B.Sc. in Psychology (Mandatory)
- Minimum 4 years of experience in behavioural training, counselling, psychology, or L&D.
- Experience in healthcare, hospitals, clinics, hospitality, or service industry preferred.
- Excellent communication and presentation skills.
- Strong coaching, counselling, and facilitation abilities.
- Good understanding of behavioural psychology and emotional intelligence.
- Comfortable travelling independently across Mumbai.
Preferred Skills
- Behavioural Training
- Soft Skills Training
- Emotional Intelligence
- Coaching & Mentoring
- Conflict Resolution
- Employee Engagement
- Patient Experience
- Customer Service
- Professional Etiquette
- MS Office (Excel, PowerPoint & Word)
Why Join Us?
- Fast-growing healthcare organization
- Opportunity to impact patient experience across multiple clinics
- Career growth and leadership opportunities
- Collaborative work environment
Pay: ₹600,000.00 - ₹900,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have a Bachelor's degree (B.Sc.) in Psychology?
- How many years of experience do you have in behavioural training, counselling, or psychology?
- Are you comfortable travelling across Mumbai clinics on a regular basis?
- Do you have experience conducting classroom or group training sessions?
- Have you worked in any of the following industries?
Hospital
Healthcare Clinic
Hospitality
Customer Service
Corporate
Other
- Are you comfortable conducting one-on-one coaching and behavioural counselling sessions?
- What is your current CTC, expected CTC, Notice Period & Current location?
Work Location: In person
