Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
A seasoned Windows Administrator with deep expertise in enterprise Windows environments, AWS cloud infrastructure, and automation. The candidate should hold Windows certifications, demonstrate strong AWS exposure (certification preferred), and possess proficiency in scripting tools to improve operational efficiency.
Roles & Responsibilities:
L2/L3 Operations Leadership
Perform deep-dive RCA for major incidents and present findings to management with actionable preventive measures
Drive change advisory board (CAB) submissions and execute critical infrastructure changes
Define and improve escalation procedures, SLA frameworks, and operational runbooks
Advanced Infrastructure & Hybrid Cloud
Lead Windows Server lifecycle management including OS upgrades, migrations, and decommissioning
Administer and optimize AWS services supporting Windows workloads: EC2 (Windows AMIs), RDS (SQL Server), FSx for Windows, AWS Directory Service, Route 53, IAM
Well versed with hybrid cloud connectivity between on-premises Windows environments and AWS (Direct Connect, VPN, AWS SSO)
Well versed with virtualization platform concepts (VMware vSphere advanced, Hyper-V clusters)
Automation & Scripting
Maintain and execute PowerShell scripts for bulk operations, automated provisioning, and health reporting
Proficient with automation workflows using Ansible, AWS Systems Manager (SSM), or equivalent tools
Implement Infrastructure-as-Code (IaC) for AWS Windows workloads using Terraform or AWS CloudFormation
Automate patch compliance reporting and remediation workflows using SCCM/MECM or AWS Patch Manager
Create custom monitoring dashboards and automated alerting using CloudWatch or SCOM
Identify and implement automation opportunities to reduce manual toil across L2 operations
Security & Compliance
Implement advanced security hardening and maintain CIS/DISA STIG compliance across Windows server fleet
Lead vulnerability management and coordinate remediation with security teams
Conduct security reviews for infrastructure changes and cloud deployments
Implement and manage Microsoft Defender for Servers across hybrid environments
Mentorship & Architecture Contribution
Mentor Junior engineers through technical coaching and knowledge sessions
Contribute to infrastructure reviews and provide technical recommendations
Lead internal training initiatives on Windows administration and AWS best practices
Develop and maintain comprehensive documentation for all managed systems
Required Skills & Competencies
Windows & Infrastructure
Windows Server 2012R2–2022 – expert-level administration and troubleshooting
Active Directory – multi-forest, trust management, schema extensions, replication troubleshooting
Windows Failover Clustering – advanced deployment and troubleshooting
PKI / Certificate Services – enterprise CA design and management
VMware vSphere / Hyper-V –virtualization management
SCCM/MECM – OSD, software deployment, compliance baselines
AWS Cloud (Required)
EC2 (Windows) – launch templates, instance management, Windows AMI management
AWS Directory Service – managed AD, AD Connector
FSx for Windows File Server – deployment and management
AWS Systems Manager (SSM) – Patch Manager, Run Command, Session Manager
IAM – roles, policies, instance profiles for Windows workloads
CloudWatch – custom metrics, log groups, alarms, and dashboards
Route 53 – DNS management for hybrid environments
AWS VPN / Direct Connect – hybrid connectivity
Terraform / AWS CloudFormation – IaC for Windows infrastructure
Scripting & Automation
PowerShell –scripting, modules, remoting (WinRM), DSC
Ansible – playbook peloyment and execution for Windows (win * modules)
Bash / Python – intermediate scripting for cross-platform automation
Git – version control for scripts and IaC templates
AWS CLI – command-line management of AWS resources
Certifications
Required Certifications
Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801) – REQUIRED
Any additional Microsoft Certified: Associate or Expert level certification – REQUIRED
Preferred / Advantageous Certifications
AWS Certified SysOps Administrator – Associate or AWS Certified Solutions Architect – Associate – PREFERRED (HIGHLY DESIRED)
VMware Certified Professional – Data Center Virtualization (VCP-DCV) – Preferred
ITIL v4 Foundation or Practitioner – Preferred
CompTIA Security+ – Preferred
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Experience in managing and troubleshooting complex server environments.
- Strong knowledge of system monitoring and incident management processes.
- Ability to create and maintain detailed technical documentation and knowledge base articles.
- Skilled in coordinating with multiple stakeholders including vendors and internal teams to resolve technical issues.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.
