Job Description
Manager / Senior Lead – Market Research
Location: Bangalore (On-site – Client Location)
Preferred Candidates- Bangalore only
Department: Market Research
Experience Required: 7–10 Years
Employment Type: Full-Time
About the Role
We are looking for a highly experienced, strategic, and client-focused professional for the role of Manager / Senior Lead – Market Research. The ideal candidate will be responsible for leading client engagements, driving research excellence, managing high-performing teams, and delivering actionable market intelligence that supports business growth and strategic decision-making.
This role requires strong expertise in market research, stakeholder management, Team Leading , analytical thinking, operational leadership, and the ability to manage multiple projects while ensuring exceptional quality, delivery standards, client satisfaction, and organizational representation at the client location.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for key clients and stakeholders.
- Build and maintain strong long-term client relationships through effective communication and delivery excellence.
- Understand client business objectives and translate them into strategic research solutions and actionable insights.
- Manage client expectations, handle escalations proactively, and ensure high levels of client satisfaction.
- Participate in client presentations, business reviews, and strategic discussions.
Market Research & Strategic Execution
- Lead end-to-end market research projects, including project understanding, research planning, execution, analysis, and reporting.
- Deliver actionable insights using both primary and secondary research methodologies.
- Analyze market trends, competitive intelligence, customer behavior, and industry dynamics.
- Ensure research accuracy, data integrity, and high-quality deliverables aligned with client expectations.
- Drive innovation in research methodologies, reporting frameworks, and analytical approaches.
Team Leadership & People Management
- Lead, mentor, and manage a team of market research professionals across multiple projects and accounts.
- Drive team productivity, accountability, engagement, and performance excellence.
- Conduct regular performance reviews, coaching sessions, and development planning for team members.
- Foster a high-performance culture focused on ownership, collaboration, innovation, and continuous learning.
- Ensure effective workload allocation, resource planning, and team utilization.
Operational Excellence & Performance Management
- Monitor project timelines, KRAs, KPIs, SLAs, and delivery quality metrics.
- Drive operational efficiency and continuous process improvements across research operations.
- Ensure adherence to organizational policies, compliance standards, quality benchmarks, and performance expectations.
- Demonstrate strong professionalism, integrity, ownership, and accountability while representing the organization across client engagements, internal leadership interactions, and operational responsibilities.
- Proactively communicate ongoing updates, challenges, escalations, risks, and opportunities from the client environment to organizational leadership and stakeholders.
- Prepare and present weekly and monthly business updates, performance dashboards, operational reports, and leadership reviews.
- Identify operational risks proactively and implement mitigation strategies.
Stakeholder Collaboration & Business Support
- Collaborate with cross-functional teams to support business growth initiatives and strategic planning.
- Contribute to capability building, process transformation, and organizational development initiatives.
- Support leadership teams with market intelligence and business insights for strategic decision-making.
Required Skills & Competencies
- Strong leadership and team management capabilities.
- Advanced understanding of market research methodologies and analytical frameworks.
- Strong exposure to Salesforce CRM tool, automation tools, and research ecosystems including Salesforce, Microsoft Dynamics, and other market research and reporting tools.
- Hands-on experience with data management, reporting automation, dashboarding, and client engagement platforms.
- Excellent client management and stakeholder communication skills.
- Strong business acumen and strategic thinking ability.
- Expertise in data interpretation, reporting, and insight generation.
- Ability to manage multiple projects in a fast-paced and dynamic environment.
- Strong problem-solving, decision-making, and presentation skills.
- High level of professionalism, integrity, accountability, and stakeholder management capability.
- Experience working with Salesforce CRM driven research environments, marketing automation platforms, and enterprise reporting systems will be an added advantage.
- Proficiency in MS Excel, PowerPoint, research tools, and reporting platforms.
Preferred Qualifications
- Bachelor’s or Master’s degree in Business Administration, Marketing, Economics, Statistics, or a related field.
- 7–10 years of experience in Market Research, Business Research, or Strategic Research roles.
- Exposure to B2B research, competitive intelligence, and strategic consulting environments is mandatory.
- Prior experience in team leadership and client-facing roles is mandatory.
- Experience working with global clients and handling stakeholder management is preferred.
Note:
- Candidates with experience primarily in Pre-Sales or Marketing Operations will not be considered for this role.
- Candidates with a B2B Market Research background and proven experience in client management as well as team leadership will be the best fit for this position.
Job Types: Regular / Permanent, Full-time
Pay: ₹500,000.00 - ₹900,000.00 per year
Benefits:
- Flexible schedule
- Internet reimbursement
Application Question(s):
- How much experience you have in client management?
- How much experience you have in team management?
- How much experience you have in Salesforce CRM?
- How much experience in B2B Market research?
- Are you proficient in advanced excel?
- Will you be able to join immediately?
- Please share your CTC ?
- Please share your ECTC?
- Do you have experience in LinkedIn research?
Work Location: In person
