Designation: Technical Implementation Manager & Pre-Sales Solutions Lead
Location: Gurgaon (5 Days Work from Office)
Experience: 6- 10 years (Team handling
Salary : 20 Lpa - 25 Lpa
About the Role
We are looking for a highly motivated and customer-focused Technical Implementation Manager & Pre-Sales Solutions Lead who can seamlessly bridge the gap between sales and delivery. This is a unique dual-role opportunity for professionals who enjoy both winning customer confidence during the sales cycle and ensuring successful implementation post-sale.
The ideal candidate will act as the technical face of the organization for enterprise customers, leading technical discussions, solution design, product demonstrations, integrations, and implementation activities. This is a hands-on role requiring strong technical expertise, customer engagement skills, and the ability to drive successful outcomes without direct people management responsibilities.
You will spend approximately 50% of your time supporting the sales process through technical solutioning and 50% driving implementation and customer onboarding activities.
Key ResponsibilitiesPre-Sales & Solution Consulting (50%)Technical Discovery & Solution Design
- Conduct detailed technical discovery workshops with prospective customers to understand their business processes, technology landscape, customer service operations, and integration requirements.
- Analyze existing contact center, CRM, knowledge management, and customer experience ecosystems.
- Translate business and technical requirements into scalable solution architectures.
- Design implementation approaches and define project scope, timelines, and technical dependencies.
Product Demonstrations & Proof of Concepts
- Build and deliver customized product demonstrations tailored to customer-specific use cases.
- Develop and execute Proof of Concepts (POCs) and pilot programs to validate solution fit.
- Clearly articulate platform capabilities, integration approaches, and business value propositions.
- Address technical objections and provide solution recommendations during evaluation cycles.
RFP/RFI & Technical Proposal Management
- Own technical responses for RFPs, RFIs, security questionnaires, and compliance assessments.
- Collaborate with sales, product, engineering, and customer success teams to create compelling solution proposals.
- Develop Statements of Work (SOWs), technical scope documents, and implementation plans.
- Ensure proposed solutions align with customer requirements and organizational capabilities.
Enterprise Stakeholder Engagement
- Act as a trusted technical advisor throughout the sales cycle.
- Present solutions confidently to both technical audiences and executive stakeholders.
- Conduct architecture reviews, solution walkthroughs, and technical workshops.
- Support commercial teams in accelerating deal closures and reducing technical risk.
Technical Implementation & Customer Onboarding (50%)End-to-End Project Ownership
- Lead implementation projects from customer kickoff through production go-live.
- Develop implementation plans, project schedules, and deployment strategies.
- Ensure successful onboarding of enterprise customers while meeting agreed timelines and quality standards.
Platform Configuration & Deployment
- Configure platform modules, workflows, user roles, permissions, and business rules.
- Implement customer-specific use cases and solution requirements.
- Validate configurations through testing and customer acceptance processes.
Integration Management
- Design and manage integrations with enterprise applications including:
- CRM Platforms
- Contact Center / CCaaS Solutions
- Ticketing Systems
- Identity Management Platforms
- SSO & SAML Solutions
- REST APIs & Webhooks
- Third-Party Business Applications
- Collaborate with customer IT teams to ensure seamless connectivity and data flow.
Data Migration & Validation
- Plan and execute migration of customer content, knowledge assets, and historical data.
- Define migration strategies, validation procedures, and reconciliation processes.
- Ensure data integrity and successful transition into the platform.
Adoption & Enablement
- Deliver administrator and end-user training programs.
- Create onboarding guides, knowledge resources, and best practice documentation.
- Drive user adoption and ensure customers achieve value realization quickly.
Cross-Functional Collaboration
- Coordinate closely with Product, Engineering, Customer Success, and Support teams.
- Escalate and resolve implementation blockers proactively.
- Act as the primary technical point of contact during onboarding and deployment.
Process Improvement & Scalability
- Develop repeatable implementation methodologies and deployment playbooks.
- Build templates, checklists, and documentation frameworks to improve implementation efficiency.
- Contribute to product feedback and continuous improvement initiatives.
Required Skills & QualificationsExperience
- 6–10 years of experience in one or more of the following:
- Technical Pre-Sales
- Solutions Engineering
- Solutions Consulting
- Technical Account Management
- SaaS Implementation
- Customer-Facing Technical Delivery
- Prior experience working with enterprise SaaS platforms is highly preferred.
Technical Skills
- Strong understanding of enterprise software implementation methodologies.
- Hands-on experience with:
- REST APIs
- Webhooks
- JSON/XML
- SSO
- SAML
- OAuth Authentication
- API Testing Tools (Postman or similar)
- Experience integrating SaaS platforms with:
- CRM Systems
- Contact Center Platforms
- Ticketing Solutions
- Customer Experience Technologies
- Knowledge Management Systems
- Familiarity with cloud-based architectures and SaaS deployment models.
- Understanding of enterprise security frameworks and compliance requirements.
Customer & Consulting Skills
- Strong customer-facing communication and presentation abilities.
- Ability to simplify complex technical concepts for non-technical stakeholders.
- Experience conducting executive-level discussions and technical workshops.
- Strong consulting mindset with problem-solving capabilities.
Project & Delivery Skills
- Proven ability to manage multiple implementation projects simultaneously.
- Strong planning, organization, and stakeholder management skills.
- Ability to work independently in a fast-paced, high-growth environment.
- Detail-oriented approach with strong documentation skills.
Preferred Qualifications
- Experience working with Contact Center, CX, CCaaS, CRM, or Knowledge Management platforms.
- Exposure to enterprise workflow automation and customer support ecosystems.
- Experience handling enterprise security reviews and compliance assessments.
- Familiarity with Agile delivery methodologies.
- Knowledge of cloud technologies and integration frameworks.
Interested candidate can drop their resume on [email protected] with the subject line
Pay: ₹2,000,000.00 - ₹2,500,000.00 per year
Work Location: In person
