Job Overview
The Student Coordinator will be the primary point of contact between students, faculty and the institute. The role involves ensuring smooth day-to-day functioning of UPSC batches, addressing student concerns, coordinating academic activities and maintaining a positive and disciplined learning environment.
Key Responsibilities
1. Student Coordination & Support
- Act as the primary point of contact for students regarding classes, schedules, study material, tests, mentorship and other academic requirements.
- Handle student queries through calls, WhatsApp and other communication channels.
- Identify student concerns and coordinate with the relevant department/faculty for timely resolution.
- Maintain regular communication with students regarding important academic updates and announcements.
- Follow up with students wherever necessary to ensure their concerns are resolved.
2. Batch & Class Management
- Coordinate the day-to-day functioning of assigned UPSC batches.
- Prepare and communicate class schedules, timetable changes, holidays and special sessions.
- Coordinate with faculty regarding lecture schedules, class requirements and session-related arrangements.
- Ensure classes, doubt sessions, mentorship sessions and special lectures are conducted smoothly.
- Monitor classroom discipline and ensure a conducive learning environment.
3. Tests & Academic Activities
- Coordinate the smooth conduct of tests, quizzes, answer-writing sessions and evaluations.
- Ensure timely communication of test schedules, instructions and results.
- Coordinate the distribution/uploading of study material, test papers, answer keys and other academic resources.
- Maintain records of student performance, attendance and participation.
- Flag students requiring additional academic attention to the concerned faculty/mentor.
4. Student Feedback & Grievance Handling
- Regularly collect student feedback regarding faculty, classes, study material and overall academic experience.
- Identify recurring student issues and escalate them to management with actionable feedback.
- Handle student grievances professionally and ensure appropriate follow-up.
- Maintain confidentiality while dealing with student-related information.
5. Faculty & Internal Coordination
- Coordinate between students, faculty, mentors, content teams and administration.
- Ensure faculty members are informed about relevant student concerns and batch requirements.
- Assist in organizing orientations, seminars, workshops, guest lectures and other academic events.
- Ensure all promised academic deliverables are communicated and provided to students on time.
6. Student Engagement & Retention
- Build a strong relationship with students and understand their academic requirements.
- Regularly engage with students to understand their preparation challenges.
- Encourage students to remain consistent with classes, tests and other academic activities.
- Help create a positive student experience that improves engagement and retention.
7. Data & Reporting
- Maintain accurate student databases, attendance records, batch-wise information and feedback records.
- Prepare regular reports on attendance, student concerns, test participation and other relevant parameters.
- Use MS Excel/Google Sheets and other digital tools for maintaining and analysing student data.
- Track pending student issues and ensure timely closure.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
