Job Description – CRM Executive
Position: CRM ExecutiveDepartment: Sales & Customer RelationshipExperience: 1–3 YearsLocation: [Your Location]Employment Type: Full-Time
About the Role
We are looking for a proactive and organized CRM Executive to manage customer relationships, follow up with existing and potential customers, maintain customer data, and support the sales team in generating repeat business.
Key Responsibilities
- Manage and maintain customer information and CRM records.
- Follow up with existing and potential customers through calls and WhatsApp.
- Handle customer inquiries, requirements, and order follow-ups.
- Regularly communicate new products, offers, and stock availability to customers.
- Maintain proper records of leads, quotations, orders, and follow-ups.
- Coordinate with the sales and dispatch teams for order processing.
- Track pending payments, orders, and customer requirements.
- Build strong long-term relationships with wholesale customers.
- Identify opportunities for repeat orders and upselling.
- Prepare daily/weekly sales and customer follow-up reports.
- Ensure timely responses to customer queries and complaints.
Requirements
- 1–3 years of experience in CRM, sales coordination, telecalling, or customer relationship management.
- Good communication skills in Hindi and English.
- Comfortable using WhatsApp, Excel/Google Sheets, and CRM software.
- Good follow-up and negotiation skills.
- Organized, responsible, and target-oriented.
- Experience in mobile accessories, electronics, wholesale, or distribution will be an advantage.
Key Skills
Customer Relationship | Sales Follow-up | WhatsApp Communication | Excel/Google Sheets | CRM Management | Lead Management | Order Coordination | Communication Skills
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunity to grow with a growing wholesale business.
- Professional and supportive work environment.
To Apply: Send your CV along with your current salary, expected salary, and notice period.
Pay: ₹11,096.71 - ₹32,760.38 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Delhi, Delhi (Delhi)
