Job Summary:
Responsible for managing daily store operations along with timely pickup and delivery of garments using own bike, ensuring smooth coordination, quality service, and customer satisfaction.
Key Responsibilities:
1. Store Operations Management
Open and close the store on time
Manage daily laundry operations (washing, ironing, packing)
Coordinate with washer/ironman staff
Ensure all orders are processed on time
2. Pickup & Delivery (Runner Work)
Collect garments from customers’ homes/locations
Deliver clothes within promised timelines
Handle garments carefully during transport
Maintain delivery records and receipts
3. Customer Handling
Take orders and explain services/pricing
Handle customer queries and complaints politely
Maintain good relationship with regular customers
4. Order & Billing Management
Maintain order register/software entries
Generate bills and track payments (cash/online)
Ensure proper tagging and tracking of garments
5. Quality Control
Check washing and ironing quality before delivery
Ensure no damage, stain, or mix-up of clothes
Follow brand SOPs and hygiene standards
6. Staff Coordination
Supervise washer/ironman work
Ensure discipline and productivity
Report issues to franchise owner
7. Inventory & Store Maintenance
Monitor detergent, packaging material, etc.
Maintain cleanliness of store
Ensure machines are working properly
Requirements:
Must have own bike + valid driving license
Basic understanding of laundry operations
Good communication skills
Responsible and trustworthy
Ability to handle both field work and store work
Experience:
1–3 years in retail / laundry / delivery operations preferred
Salary Structure (Example): Fix After Interview
Fixed Salary
Fuel Allowance
Working Hours:
10–11 hours (including pickups/deliveries)
Weekly off as per roster
Key Performance Indicators (KPIs):
On-time delivery rate
Customer satisfaction
Order accuracy (no mix-ups)
Daily sales and repeat customers
Store cleanliness & discipline
Important for Franchise Success:
Fast service = more customers
Polite behavior = repeat business
Zero complaints = strong brand reputation
SHOP ADDRESS: Shop No FF-78, Lord Krishna Market (LKM-1), Gaur Yamuna City, Yamuna Expressway, G.B.Nagar, 203201
Contact No: 8375089023
Email Id: [email protected]
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
