Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.
- Full-Time positions available (6 day work week)
- Shifts available between 4pm-10am IST
- Fluent in speaking, writing, and reading English Required
- Great, secure, premier office located in Goregaon West, Mumbai with lots of perks – lounge, game room, onsite parking + much more
- Mentoring and guidance from Canadian Management Team
Requirements
The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven.
- Experience working in a Call Center environment handling incoming and/or making outgoing calls
- Customer Service oriented in developing and maintaining a positive customer interaction
- Strong English communication and people skills – written and verbal communication
- Ability to multi-task and comfortable operating in multiple applications at one time
- Open to flexibility in schedule including working extended or extra shifts
- Providing an exceptional customer service experience on every call
- Experience in the telecommunications industry an asset
What We Offer
- Salary, Bonus, Health Benefits + much more!
- Paid Time Off, Training and Development
- Ongoing English and Customer Service development classes
Location
Must be able to commute to our office located in Goregaon West, Mumbai
Job Type: Full-time
Pay: From ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Experience:
- Call center: 3 years (Preferred)
- Technical support: 1 year (Preferred)
- Internet Technical Support: 1 year (Preferred)
Work Location: In person
