Experience: 5-8 years
Location: Pune
Role Overview:
We are looking for a customer-facing Field Engineer who will work closely with enterprise customers and engineering teams to implement, deploy, troubleshoot, and support AI/ML solutions. The role requires strong technical depth along with excellent communication, requirement-gathering, and customer-management capabilities.
Key Responsibilities:
Ability to co-work with Agentic AI model, Optimizing processes agnatically [agentic optimizing engineering]
Work closely with customers and act as a technical representative within customer environments
Support implementation and deployment of AI/ML solutions and ML pipelines
Work with customer technical teams to understand requirements and identify appropriate solutions
Gather, analyse, and translate customer requirements into technical implementations
Support deployment, configuration, troubleshooting, and operational activities
Work closely with ML Engineers, Infrastructure Engineers, and other technical teams
Participate in multiple customer projects and engagements
Provide technical guidance and support throughout the implementation lifecycle
Communicate technical concepts and solution approaches to customers and business stakeholders
Support customer-specific implementations and resolve technical issues
Must be available for on-call support as needed
Ability to collaborate effectively with Agentic AI models
Capability to optimize repetitive processes and workflows using agentic/autonomous engineering approaches
Required Technical Skills:
Strong understanding of AI/ML systems and ML pipelines
Exposure to ML deployment and production environments
Understanding cloud and infrastructure concepts
Familiarity with deployment, DevOps, and CI/CD practices
Experience working with enterprise/customer-facing technical implementations
Ability to troubleshoot technical issues across application, ML, and infrastructure layers
Required Experience:
Experience working on multiple projects/customer engagements
Prior client-facing experience is strongly preferred
Experience interacting with technical teams and business stakeholders
Key Soft Skills:
Excellent communication skills
Strong customer-facing and stakeholder-management skills
Strong requirement-gathering capability
Ability to explain complex technical concepts clearly
Ability and willingness to travel to customer locations as required
Travel:
Willingness to travel is mandatory, as the role may require working from customer premises within or outside India
