Job Description – Back Office Coordinator
Location: Kolkata (Kasba)
Job Summary
We are looking for a Back Office Coordinator to support day-to-day POS (Point of Sale) operations, including installation coordination, service requests, documentation, inventory tracking, and coordination with field teams, customers, and internal departments.
Key Responsibilities
- Coordinate POS terminal installation, replacement, activation, and de-installation.
- Manage service requests, complaints, and follow-ups with field/service teams.
- Maintain accurate records of POS terminals, merchants, installations, and service activities.
- Coordinate with customers, field executives, vendors, and internal teams for timely resolution.
- Prepare daily/weekly MIS reports and operational dashboards.
- Track pending installations, replacements, breakdowns, and service tickets.
- Handle documentation, data entry, invoice/supporting document verification, and reconciliation.
- Follow up on TAT and escalate delayed cases.
- Maintain proper communication and records through Excel, email, and CRM/ERP systems.
Required Skills
- 0–3 years of experience in back-office/operations coordination
- Good knowledge of MS Excel, Word, and email communication.
- Strong coordination and follow-up skills.
- Good communication and problem-solving ability.
- Ability to manage multiple tasks and maintain accurate records.
Pay: Up to ₹18,000.00 per month
Work Location: In person
