We are on the lookout for a dedicated CRM Manager (Post-Sales) to manage customer relationships after booking is done. This role is crucial in ensuring a smooth transition from booking to possession, handling customer documentation, payments, updates, and grievance redressal. The ideal candidate should be proactive, customer-centric, and well-versed in residential real estate processes.
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Serve as the primary point of contact for all customer queries after booking
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Coordinate with internal departments. Legal, Projects, Finance, and Sales for timely updates
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Manage customer documentation including Agreements, Allotment Letters, and Payment Receipts
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Regularly follow up with customers on payment schedules and milestone completions
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Provide updates on project construction progress and handle site visit scheduling
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Address and resolve customer complaints or escalations professionally
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Ensure timely issuance of Possession Letters and support during handover
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Maintain accurate customer records and track communication using CRM tools
Working Hours:
Includes Saturday and Sunday working
One weekday off (as per roster)
