Parent Counselling & Enrolment Executive – Inside Sales
Location: Sovabazar, Kolkata
Work mode: On-site
Job type: Full-time
Salary: ₹12,000–₹25,000 per month + performance incentives
Experience: 1–3 years preferred
Language: Bengali mandatory; Hindi and English preferred
About IND: The Institute of NeuroDevelopment (IND) supports families of children with autism and other neurodevelopmental differences. Through our flagship programme, Breakthrough Flightpath, we help parents gain practical guidance and actively support their child’s development.
The Opportunity:
We are hiring a target-driven Inside Sales Executive who can build trust with parents and convert qualified enquiries into enrolments. You will handle warm leads generated through digital campaigns, webinars, WhatsApp, referrals, and consultations. Your role is to understand each family’s needs, explain the programme, address concerns, follow up consistently, and guide suitable parents toward enrolment. This is consultative sales—not aggressive selling. Success requires empathy, persuasive communication, ownership of the sales pipeline, and a strong focus on conversion.
Key Responsibilities:
- Contact, qualify, and convert warm leads through calls and WhatsApp.
- Understand parent concerns, needs, readiness, and objections.
- Present IND’s programme and value proposition clearly and confidently.
- Conduct structured follow-ups and move prospects through the enrolment journey.
- Achieve weekly and monthly conversion and revenue targets.
- Maintain accurate lead records, follow-up schedules, and CRM updates.
- Re-engage inactive leads and coordinate with the consultation and CRM teams.
- Report daily activity, pipeline status, and conversion progress.
What We’re Looking For
- 1+ year of experience in inside sales, telesales, admissions, counselling, business development, customer success, or client relationship management.
- Fluent Bengali communication; Hindi and English are an advantage.
- Strong verbal communication, active listening, and objection-handling skills.
- Proven ability to follow up, persuade, and close conversations professionally.
- Comfortable working with targets, CRM systems, WhatsApp Web, and Google Sheets.
- Empathy and patience when speaking with parents, without losing commercial focus.
- Willingness to learn about autism, neurodevelopment, and parent-led support.
Freshers with exceptional communication skills and a strong interest in sales may also be considered.
You’ll Succeed If You
- Enjoy speaking with people and understanding their needs.
- Build rapport quickly and communicate with confidence.
- Are persuasive without being pushy.
- Stay consistent after multiple follow-ups and handle rejection professionally.
- Take ownership of targets, lead movement, and conversions.
- Want to build a meaningful career in consultative sales.
What We Offer
- Fixed salary plus performance-based incentives.
- Structured training in sales, counselling, communication, and programme knowledge.
- Meaningful work with a mission-driven organisation.
- Career growth from Executive → Programme Counsellor → Sales Mentor → Programme Advisor.
- Cell phone reimbursement and paid time off.
Apply Now
Please share the following details with your application:
1. Current CTC.
2. Expected CTC.
3. Total experience in sales, counselling, or client relationships.
4. Experience handling leads through phone and WhatsApp.
5. Confirmation that you can work on-site at Sovabazar, Kolkata.
Preferred experience: Sales or inside sales, counselling, admissions, customer relationships, education, healthcare, EdTech, or other service-based sales.
Work location:In person, Sovabazar, Kolkata.
Contact HR: 9073442666/9147711360
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
