Chennai, Tamil Nadu
Job Summary
Lead resolution of high-value or complex disputes.
- Act as a point of contact for escalations from analysts and associates.
- Conduct deep-dive analyses on dispute drivers and financial impact.
- Develop and refine SOPs based on evolving business needs.
- Liaise with legal and compliance teams for sensitive cases.
- Drive automation initiatives in dispute tracking and resolution.
- Mentor junior team members and conduct quality reviews.
- Represent the dispute team in cross-functional meetings.
Key Responsibilities
- Stakeholder Management – Handle escalations and communicate with senior stakeholders.
- Advanced Reporting – Build and interpret complex dispute metrics.
- Project Management – Lead initiatives to reduce dispute cycle time.
- Compliance Expertise – Navigate legal and regulatory frameworks.
- Mentorship – Guide junior team members and review their work.
- Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
- Change Management – Support implementation of new policies or tools.
Skill Requirements
- Stakeholder Management – Handle escalations and communicate with senior stakeholders.
- Advanced Reporting – Build and interpret complex dispute metrics.
- Project Management – Lead initiatives to reduce dispute cycle time.
- Compliance Expertise – Navigate legal and regulatory frameworks.
- Mentorship – Guide junior team members and review their work.
- Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
- Change Management – Support implementation of new policies or tools.
Other Requirements
1. Optional: Certification in Billing and Invoicing (e.g., Certified Billing and Coding Specialist – CBCS) is valuable.
2. Optional: Training or certification in basic accounting software (e.g., Tally, QuickBooks) is beneficial.
3 - 4 Years of Experiance
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