We are looking for a friendly, professional, and customer-focused Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, patience, and a problem-solving mindset.
Key Responsibilities
- Respond to customer queries through phone, email, chat, and other support channels.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints professionally and ensure effective resolution.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and complaints.
- Coordinate with internal teams to resolve customer-related issues.
- Provide customers with information about products, services, orders, or processes.
- Escalate complex issues to the appropriate team or supervisor.
- Meet customer service quality, response-time, and productivity targets.
- Collect and share customer feedback to help improve products and services.
Requirements
- Bachelor's degree or equivalent qualification.
- 0–3 years of experience in customer support, customer service, or a related role.
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Basic computer skills and familiarity with MS Office or CRM systems.
- Ability to work independently as well as part of a team.
- Strong customer-service orientation and a positive attitude.
- Ability to handle multiple queries and work in a fast-paced environment.
Key Skills
Customer Service | Communication | Problem Solving | Complaint Handling | Active Listening | CRM | Email & Chat Support | Time Management | Teamwork
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
