Neuroglia Health Private Limited (NHPL) — A Part of M3, Inc., Japan
M3, Inc. is a global healthcare leader based in Tokyo, trusted by 4+ million doctors across 9 countries. Since 2019, Neuroglia Health Private Limited (NHPL) has been part of M3’s global ecosystem, building technology-driven platforms at a massive scale for doctors and medical students in India, with a clear mission of building better doctors.
Our flagship product, Marrow, is one of the most trusted learning platforms for doctors — operating at a scale few education companies ever reach: millions of learners, petabytes of high-quality learning data, and 500+ million hours of video streamed through a system as complex and secure as leading global streaming platforms. Our infrastructure powers learning for hundreds of thousands of doctors daily, with a strong focus on performance, reliability, and security.
Under NHPL, we also operate DBMCI One — a powerful hybrid learning platform that brings decades of DBMCI’s trusted medical coaching legacy into a scalable digital ecosystem, blending top faculty expertise with structured digital learning, live and recorded sessions, high-yield notes, and exam-focused preparation tools to enable aspirants across India to access proven teaching excellence anytime, anywhere.
We are a self-funded, EBITDA-positive organization with strong cash reserves, built on financial discipline and sustainable growth. We believe in long-term value creation over short-term hype, and remain deeply committed to our mission of building better doctors.
Together with Marrow, it strengthens our mission of building better doctors through technology, scale, and academic rigor.
Customer Support Executive
As we enter our next phase of growth, our focus is on building a high-impact talent engine that can scale sustainably—hiring exceptional talent across functions, strengthening leadership hiring, and driving a culture of ownership, speed, and excellence through every hire.
What will you be doing here?
- Be the User Champion: Take ownership of user challenges—solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey.
- Analyse and Innovate: Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights.
- Collaborate and Communicate: Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide.
- Stay Ahead of the Curve: Master the Marrow platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights.
Who are we looking for?
- A recent graduate who thrives on problem-solving and has a passion for user experience.
- Exceptional communication skills—both written and verbal. You donʼt just answer questions; you tell a story that makes sense.
- A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better.
- Someone whoʼs energised by the idea of helping others and making a difference, one query at a time.
Job Type: Full-time
Pay: ₹28,000.00 - ₹29,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
