About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
The Project Management Associate is an entry-level role within the project management field. This position supports the project management team in planning, organizing, and coordinating projects to ensure successful delivery. The Project Management Associate works closely with project managers and assists in various project-related activities, including documentation, scheduling, communication, and monitoring project progress.
As Project Management Associate, You Will…
- Assist in developing project plans, objectives, and deliverables
- Support project managers in creating project schedules and timelines
- Coordinate project meetings, prepare agendas, and document meeting minutes
- Assist in defining project scope, requirements, and success criteria
- Contribute to the identification and assessment of project risks
- Collaborate with project managers to monitor project progress and track milestones
- Assist in maintaining project documentation, including project charters, status reports, and change requests
- Support project managers in identifying and resolving project issues and conflicts
- Monitor project budget and expenses, ensuring adherence to financial guidelines
- Help maintain project communication channels and ensure timely dissemination of project information
- Assist in managing stakeholder communication, including internal and external project updates
- Coordinate project-related communication between project team members, clients, and other stakeholders
- Help prepare project presentations, reports, and documentation for stakeholders
- Support project managers in managing stakeholder expectations and addressing concerns
- Assist in creating and maintaining project documentation, such as project plans, risk registers, and action item logs
- Contribute to the preparation of project status reports and progress updates
- Ensure project documentation is accurate, organized, and accessible to the project team
- Assist in conducting post-project evaluations and capturing lessons learned
- Provide general administrative support to the project management team
- Help with resource allocation and coordination of project team members
- Collaborate with team members to ensure smooth project workflow
- Assist in maintaining project management tools and systems
As Project Management Associate, You Have…
- Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset
- 2-3 years’ experience in the contact center and/or customer service industry
- Customer service experience in a high call volume contact center environment is preferred
- Must have experience maintaining and developing operational statistics, financial management information and results reporting
- Background in client relationship management will be considered an asset
- Excellent verbal and written communication skills
- Strong analytical, problem solving and decision making skills
- Ability to work in a fast-paced, and dynamic work environment
- Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings and holidays
- Capable of performing intermediate mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to adapt to change and innovation
