Role: Program Manager – Founder’s Office
Experience: 4–8 Years
Location: Gurgaon
About Fairdeal.Market
Fairdeal.Market is a fast-growing B2B commerce platform enabling efficient trade between retailers and suppliers across categories. We are building a technology-driven marketplace that simplifies procurement and enables local retailers and suppliers to grow their businesses. We are looking for a Program Manager – Founder’s Office who can work closely with the Founder/CEO on high-priority business initiatives, strategic programs and cross-functional execution.
Role Overview
As a Program Manager – Founder’s Office, you will work directly with the Founder/CEO to drive critical business programs across Category, Supply, Operations, Sales, Product and Business teams. The role requires someone who is comfortable working in a fast-paced, high-growth environment, can independently solve ambiguous business problems, and has the ability to take an initiative from problem identification planning execution tracking closure.
You will be responsible for driving multiple strategic programs simultaneously and ensuring that business priorities are executed with the right speed and quality.
Key Responsibilities
1. Strategic Program Management
Work directly with the Founder/CEO on high-impact strategic and operational programs.- Own end-to-end execution of critical business initiatives across functions.
- Break down large business problems into actionable workstreams, timelines and deliverables.
- Establish clear goals, milestones, KPIs and ownership for every program.
- Continuously monitor progress and ensure timely closure of key initiatives.
2. Business & Category Programs
Work closely with Category, Supply, Operations, Sales and Product teams to drive business growth initiatives.- Identify gaps in business performance and develop structured solutions.
- Drive initiatives related to category expansion, assortment, pricing, supply availability, customer experience, productivity and operational efficiency.
- Track business outcomes and ensure that initiatives translate into measurable impact.
3. Data & Business Analytics
Analyse business data to identify trends, gaps and opportunities.- Track key metrics such as revenue, GMV, margins, order volumes, fill rate, availability, productivity, customer metrics and operational KPIs.
- Build business reviews, dashboards and management reports for the Founder/leadership team.
- Provide data-backed insights and recommendations for strategic decisions.
4. Cross-functional Execution
Work with senior stakeholders across Category, Procurement, Sales, Operations, Supply Chain, Product, Finance and Technology.- Drive alignment between teams and manage interdependencies.
- Identify execution bottlenecks and proactively drive resolution.
- Ensure action items from leadership meetings are followed through to completion.
5. Process Improvement
Identify inefficiencies in existing business processes and operating models.- Design and implement scalable processes to improve business performance.
- Drive continuous improvement initiatives across functions.
- Build mechanisms to ensure that new processes are adopted and sustained.
6. Founder/CEO Office
Support the Founder/CEO on special projects and high-priority business problems.- Prepare presentations, business reviews, analysis and decision-making documents.
- Conduct market, competitor and business analysis as required.
- Support strategic partnerships, investor-related projects and other company-level initiatives.
- Take ownership of confidential and time-sensitive projects.
What We Are Looking For
4–8 years of experience in Program Management, Business Operations, Strategy & Operations, Business Management or similar roles.- Experience in high-growth startups, consumer internet, marketplace, hyperlocal, e-commerce, quick commerce or service-tech businesses is highly preferred.
- Strong experience in managing cross-functional programs from planning to execution.
- Experience working with business, operations or category teams is a strong advantage.
- Strong analytical and problem-solving capabilities.
- Ability to work with large datasets and convert insights into actionable business decisions.
- Strong Excel/Google Sheets and PowerPoint skills.
- Excellent stakeholder management and communication skills.
- Comfortable working directly with founders and senior leadership.
- Strong ownership mindset with the ability to operate independently in ambiguous environments.
Ideal Candidate Background
We are particularly interested in candidates who have worked as Program Managers / Senior Program Managers / Business Operations Managers in fast-paced companies such as: Urban Company | Snabbit | Yes Madam | Pronto
Candidates from similar hyperlocal, marketplace, consumer internet, service-tech, quick commerce and e-commerce businesses are also encouraged to apply.
Ideal Candidate
The ideal candidate is someone who:
- Has managed complex cross-functional programs, not just project tracking.
- Can work closely with business/category/operations teams.
- Understands business metrics and operational drivers.
- Can independently structure an ambiguous problem and drive it towards a solution.
- Is comfortable working with senior leadership and multiple stakeholders.
- Has a strong bias for action and execution.
- Can move seamlessly between strategy, analytics and on-ground execution.
Key Skills
Program Management | Business Operations | Strategy & Operations | Cross-functional Program Management | Business Analytics | Category & Operations | Process Improvement | Stakeholder Management | Data-driven Decision Making | Strategic Planning | Problem Solving | Execution
Why Join Fairdeal.Market?
Work directly with the Founder/CEO on company-critical initiatives.- High visibility and ownership across the organisation.
- Exposure to Category, Supply Chain, Sales, Operations, Product and Strategy.
- Opportunity to solve complex business problems in a high-growth B2B commerce environment.
- Build and scale programs that directly impact the company's growth.
- Fast-paced, entrepreneurial environment with significant learning and ownership.
