Senior Freight Brokerage Operations Coordinator
Track & Trace | Customer Service | Load Entry | RFI/RFP Support | Pricing Support | Administrative Operations
Hiring: 1–2 Positions
Location: Mohali, Punjab, India
Shift: Permanent North American Shift
Experience Level: 3-5 years (Not an Entry-Level Position)
About Flashbee Connect
Flashbee Connect is a Canadian freight brokerage and logistics company providing transportation solutions throughout Canada and the United States. We specialize in refrigerated, expedited, dedicated, cross-border, and time-sensitive transportation services.
We are seeking highly experienced transportation professionals to support our growing brokerage operations team.
This position is designed for candidates who possess a strong understanding of North American trucking, freight brokerage operations, customer service, shipment execution, pricing support, and transportation administration. This is not a training position. Successful candidates must be capable of contributing immediately with minimal supervision.
Key Responsibilities
Shipment Tracking & Operations Execution
- Monitor and track active shipments from pickup through final delivery.
- Communicate with carriers, dispatchers, and drivers to obtain accurate shipment updates.
- Maintain proactive communication with customers regarding shipment status and service exceptions.
- Monitor appointment compliance, transit performance, and service commitments.
- Identify service failures before they impact customers.
- Escalate delays, breakdowns, missed appointments, temperature issues, detention concerns, and other service disruptions immediately.
- Support brokerage and operations teams with daily shipment execution and problem resolution.
- Maintain complete shipment records, notes, and operational documentation.
Load Entry & Documentation Management
- Enter and audit load information accurately within company systems.
- Upload, verify, and maintain PODs, rate confirmations, shipment documents, and customer files.
- Ensure shipment records are updated in real time.
- Maintain organized digital records for shipments, customers, carriers, claims, and operational activities.
- Verify that all required shipment documentation is complete prior to billing.
Customer Service & Account Support
- Respond promptly to customer inquiries and service requests.
- Provide shipment updates and issue resolution in a professional and timely manner.
- Support customer onboarding activities, portal management, SOP documentation, and account administration.
- Maintain customer files, service requirements, and account-specific operating procedures.
Pricing, RFI & RFP Support
- Assist with RFI and RFP preparation by gathering lane information, shipment volumes, service requirements, equipment specifications, and pricing data.
- Support pricing and rate quotation activities by collecting market intelligence, carrier pricing, historical lane data, and margin information.
- Assist with maintaining customer pricing files, quote logs, lane histories, and internal rate sheets.
- Coordinate with brokerage, carrier sales, and operations teams to ensure quoted rates, booked rates, accessorial charges, and customer requirements are aligned.
Administrative & Process Support
- Maintain CRM, TMS, customer portals, and internal databases.
- Support report preparation, data analysis, documentation control, and administrative projects.
- Monitor shared inboxes and ensure timely handling of operational requests.
- Identify and flag margin concerns, billing discrepancies, missing documentation, and operational risks before they become customer service or financial issues.
- Work closely with brokerage, carrier sales, compliance, accounting, and customer service teams to ensure seamless shipment execution.
Required Qualifications
Experience Requirements
- Minimum 3 years of continuous experience in transportation, logistics, freight brokerage, trucking, freight forwarding, or 3PL operations.
- North American transportation industry experience is mandatory.
- Proven experience supporting brokerage operations, customer accounts, carrier communication, shipment execution, and operational administration.
Industry Knowledge
Strong understanding of:
- Freight brokerage operations
- North American trucking terminology and regulations
- Carrier communication and shipment tracking
- Accessorial charges
- Detention and layover management
- TONU (Truck Ordered Not Used)
- POD management
- Rate confirmations
- Appointment scheduling
- Customer service expectations
- Refrigerated and time-sensitive freight operations
Technical Skills
- Experience working with Transportation Management Systems (TMS)
- Experience using CRM platforms and customer portals
- Strong proficiency in Microsoft Excel, Outlook, and Office applications
- Experience maintaining documentation workflows and shared drive environments
Professional Skills
- Excellent spoken and written English
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Ability to work independently with minimal supervision
- Strong problem-solving and decision-making skills
- Ability to thrive in a fast-paced brokerage environment
Performance Expectations & KPIs
- Shipment update compliance: 100%
- Load entry accuracy: 99.5% or higher
- Customer response time: Less than 5 minutes during active shift
- POD processing: Same day
- Zero missed shipment escalations
- Zero missed critical customer communications
- RFI/RFP support completed accurately and on schedule
- Rate and quote records updated same day
- Customer files maintained with no missing critical documentation
- High compliance with company SOPs and operating procedures
- Consistently demonstrate accountability, ownership, and attention to detail
Who Should Apply
Only candidates with a minimum of 3 years of continuous transportation and logistics experience should apply.
Candidates with backgrounds outside transportation, trucking, freight brokerage, freight forwarding, dispatch, or logistics operations will not be considered.
Pay: ₹60,000.00 per month
Work Location: In person
