Job Description:
Our Platform-as-a-Service (PaaS) / Software-as-a-Service (SaaS) offering is among the top fleet management platforms globally.
We are seeking a skilled Tech Support Engineer to join our talented team. The ideal candidate will play a key role in ensuring clients have a seamless experience with our software, GPS tracking solutions, and support services. This dynamic, fast-paced role requires a proactive, detail-oriented individual with excellent troubleshooting, communication, and organizational skills.
Key Responsibilities:
- Technical Support: Provide technical support to customers via phone, email, and remote assistance, ensuring timely and effective issue resolution.
- Troubleshooting: Diagnose and resolve hardware, software, GPS device, and platform-related issues with strong analytical and problem-solving skills.
- Customer Support: Handle customer queries, complaints, and service requests professionally while ensuring a positive support experience.
- Issue Coordination: Coordinate with internal teams and field technicians to resolve customer complaints, installations, maintenance, and technical issues efficiently.
- Device Configuration & Deployment: Assist with device configuration, testing, activation, and deployment to ensure smooth implementation and service delivery.
- Proactive Communication: Regularly follow up with clients to ensure they are effectively using our platform and assist them in maximizing its benefits.
- Documentation & Reporting: Maintain accurate service records, support logs, and technical reports for effective tracking and analysis.
- Customer Satisfaction: Ensure high customer satisfaction by providing prompt resolutions, clear communication, and consistent support.
What You’ll Need:
- Education Qualification: B.Tech in Electronics Engineering or Mechanical
- Experience: At least 1 year of experience in technical support, customer support, or a related role. Experience handling client queries and technical issue resolution is preferred.
- Communication Skills: Excellent verbal and written communication skills. Fluent English is mandatory, with the ability to communicate technical issues clearly and professionally to clients.
- Language Skills: Proficiency in multiple languages is a strong advantage and will help in handling a diverse client base effectively.
- Technical Knowledge: Strong understanding of hardware/software troubleshooting, computer systems, networking basics, and GPS tracking devices or IoT solutions. Experience with SaaS platforms is a plus.
- Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and ensure timely resolution.
- Adaptability & Learning Agility: Ability to quickly learn new technologies, software platforms, GPS systems, and internal processes, and effectively apply that knowledge in a fast-paced technical support environment.
- Proactive Approach: A customer-first mindset with a proactive attitude toward identifying issues before they escalate and ensuring high client satisfaction.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose technical issues and provide effective solutions.
Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
Application Question(s):
- Do you have experience troubleshooting hardware/software or GPS-related issues?
Work Location: In person
