Job Summary
We are looking for an experienced Operations Manager to manage day-to-day facility management operations, client relationships, site visits, and manpower requirements. Candidates with a Hospitality background and strong experience in managing teams and recruitment for operational sites are preferred.
Key Responsibilities
- Manage day-to-day operations across assigned client sites.
- Regularly visit sites to monitor service quality, staff performance, attendance, grooming, and discipline.
- Coordinate with clients and understand their manpower and operational requirements.
- Maintain strong relationships with clients and ensure high levels of client satisfaction.
- Manage recruitment and deployment of manpower as per site requirements.
- Coordinate with the recruitment team for site-level hiring and immediate manpower requirements.
- Ensure timely joining and replacement of staff in case of absenteeism or attrition.
- Manage supervisors, housekeeping staff, facility staff, and other site personnel.
- Monitor attendance, leave, shift schedules, and workforce deployment.
- Conduct regular site inspections and identify operational issues.
- Resolve client complaints and employee-related issues promptly.
- Ensure SOPs, service standards, safety, hygiene, and quality requirements are followed.
- Prepare and submit regular operational and manpower reports to management.
- Coordinate with HR, recruitment, and administration teams for smooth site operations.
- Support business development activities by maintaining good client relationships and identifying additional service requirements.
Requirements
- Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field.
- 5–10 years of experience in operations, preferably in Facility Management, Hospitality, Hotels, Housekeeping, or related industries.
- Candidates with a strong hospitality background are encouraged to apply.
- Experience in managing multiple sites and large teams will be an advantage.
- Strong experience in manpower planning, recruitment coordination, and staff deployment.
- Good client-handling and communication skills.
- Willingness to travel and regularly visit client sites.
- Strong problem-solving and team-management abilities.
- Good knowledge of MS Office/Excel.
Pay: ₹35,318.88 - ₹58,779.79 per month
Work Location: In person
