Position: Network Support Intern
Department: Network Operations / NOC
Location: Kochi, Kerala
Employment Type: Full-time Internship
Work Mode: On-site
Internship Duration: [3/6 Months]
Stipend: Performance-based
About the Role
Zentryx Global Systems Pvt. Ltd. is looking for a motivated and technically inclined Network Support Intern to join our Network Operations team. This internship provides an opportunity to gain practical exposure to enterprise network monitoring, troubleshooting, incident management, and NOC operations.
The selected candidate will work closely with experienced network engineers and gain hands-on exposure to real-time network operations and industry-standard practices.
Key Responsibilities
- Monitor network devices, links, and services using designated network monitoring tools and dashboards.
- Acknowledge and report network alerts within the defined response time.
- Assist in identifying and troubleshooting basic LAN/WAN connectivity and network-related issues.
- Support basic troubleshooting of IP addressing, VLAN, routing, and switching issues.
- Assist L1/L2 Network Engineers in incident investigation, fault isolation, and resolution.
- Create, update, and maintain incident tickets and operational records.
- Support incident escalation to the appropriate technical teams based on defined procedures.
- Provide timely updates regarding ongoing incidents and service issues.
- Participate in shift handovers and maintain accurate operational information.
- Assist with planned maintenance, network changes, and other NOC activities under supervision.
- Follow established NOC procedures, escalation matrices, SLAs, information-security guidelines, and Company policies.
- Participate in technical training and knowledge-sharing sessions.
- Work in a 24/7 shift-based operational environment, including rotational shifts, as required.
- Perform other responsibilities assigned by the reporting manager based on operational requirements.
Candidate Profile
Educational Qualification
- Pursuing or recently completed a Bachelor's/Diploma qualification in Computer Science, Information Technology, Electronics, Networking, or a related discipline.
- Candidates with relevant networking certifications or training, such as CCNA, will have an added advantage.
Technical Skills
- Basic understanding of TCP/IP and networking fundamentals.
- Knowledge of LAN, WAN, VLAN, IP addressing, routing, and switching.
- Basic understanding of network troubleshooting concepts.
- Familiarity with network monitoring tools is an advantage.
- Basic knowledge of Cisco or other networking platforms is an advantage.
Professional Skills
- Strong willingness to learn and develop technical skills.
- Good analytical and problem-solving abilities.
- Good verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Good attention to detail and ability to follow defined processes.
- Willingness to work in rotational shifts, including night shifts, based on business requirements.
Performance-Based Stipend
The internship carries a performance-based stipend. The stipend eligibility and amount may be determined based on the intern's overall performance and contribution during the internship.
Performance may be evaluated based on:
- Technical learning and skill development
- Quality and accuracy of work
- Attendance and punctuality
- Shift discipline and responsiveness
- Adherence to operational procedures and Company policies
- Ability to learn and apply networking concepts
- Overall conduct and contribution to the team
Learning & Development
- The internship will provide exposure to:
- Enterprise Network Operations / NOC environments
- Real-time network monitoring and alert management
- Network incident management and escalation procedures
- Basic network troubleshooting and fault isolation
- L1/L2 support processes and SLA-based operations
- Network documentation and operational reporting
- Professional practices followed in 24/7 network operations
Important Note
This is a learning-oriented internship opportunity and does not guarantee permanent employment upon completion. Any opportunity for full-time employment will be subject to performance, skill assessment, available positions, and business requirements.
Pay: ₹8,086.00 - ₹33,315.47 per month
Work Location: In person
