Role Objective
Conduct in-clinic consultations, build trust with clients, recommend treatment plans, and drive revenue through consultations, follow-ups, package sales, renewals, and client retention.
Key Responsibilities
- Conduct one-on-one consultations with clients in a dedicated consultation cabin.
- Understand skin concerns, goals, and treatment expectations.
- Explain treatment plans, pricing, timelines, and expected outcomes.
- Convert consultations into package sales.
- Follow up with pending consultations, no-shows, and interested prospects via calls, WhatsApp, and CRM.
- Re-engage inactive clients and generate repeat business.
- Cross-sell and upsell treatments and skincare products.
- Maintain consultation records and follow-up notes in CRM.
- Coordinate with doctors, therapists, and reception for seamless patient experience.
- Achieve monthly revenue, conversion, and collection targets.
KPIs
- Monthly Revenue Achievement
- Consultation-to-Sale Conversion %
- Follow-up Conversion %
- Client Retention & Repeat Revenue
- Average Billing Value
- Product Sales
- Package Renewal Revenue
Requirements
- 2+ years experience in consultation sales, clinic counselling, luxury retail, wellness, healthcare, hospitality, or relationship management.
- Excellent communication, objection handling, and closing skills.
- Comfortable with face-to-face consultations as well as telephonic follow-ups.
- Strong ownership of revenue targets.
Salary: Fixed + Attractive Incentives + Growth Opportunities
Ideal Candidate: Someone who can build trust during consultation, maintain relationships through follow-ups, and consistently convert enquiries into long-term, high-value clients.
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
