The Administration Assistant – Receptionist is responsible for managing the front office, providing administrative support, coordinating office operations, and ensuring smooth communication between customers, vendors, employees, and management. The role requires excellent organisational, communication, and multitasking skills while maintaining a professional image of the company.
Key ResponsibilitiesReception & Front Office
- Welcome and assist visitors, customers, dealers, and suppliers professionally.
- Answer and direct incoming telephone calls and emails.
- Maintain the reception area and entier premises in a clean and organised manner.
- Handle courier, postal, and parcel dispatches and receipts.
- Maintain visitor records and issue visitor passes where applicable.
Administrative Support
- Maintain office stationery and pantry supplies and place purchase requests when required.
Customer Support
- Attend to customer enquiries and direct them to the concerned department.
- Coordinate with the sales and service teams regarding customer communications.
- Follow up on pending documents and customer requirements.
Sales & Project Coordination Support
- Coordinate with production and dispatch teams regarding order status.
- Office Administration
- Maintain employee attendance records and leave applications.
- Coordinate with housekeeping and office maintenance service providers.
- Ensure office assets and records are properly maintained.
- Support HR activities such as onboarding documentation and employee record maintenance.
Skills & Competencies
- Excellent verbal and written communication.(English / Hindi )
- Professional telephone etiquette.
- Strong organizational and multitasking abilities.
- Good interpersonal and customer service skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Positive attitude and professional appearance.
Educational Qualification
- Bachelor's degree in Commerce, Business Administration, or any relevant discipline.
- Diploma in Office Administration or Secretarial Practice is an added advantage.
Experience
- 2–5 years of experience in administration, reception, or office coordination.
- Experience in a manufacturing, engineering, or industrial products company will be preferred.
Key Performance Indicators (KPIs)
- Efficient handling of incoming calls and visitors.
- Timely preparation and maintenance of documents.
- Accuracy of administrative records.
- Customer response time and communication quality.
- Office inventory and stationery management.
- Coordination efficiency with internal departments.
- Professional upkeep of the reception and office environment.
- Timely completion of assigned administrative tasks.
Personal Attributes
- Honest, reliable, and trustworthy.
- Well-groomed and professional.
- Self-motivated and proactive.
- Able to maintain confidentiality.
- Strong sense of responsibility and ownership.
- Flexible to handle multiple tasks and changing priorities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
