Responsibilities:
We are seeking an especially meticulous Platform Administrator to join our Marketing Operations team. This unique opportunity will have you supporting the administration, governance, and day-to-day operations of key marketing and collaboration platforms, including Salesforce Marketing Cloud, Wrike, LiveSocial, Bynder, and other business applications. This business-facing role ensures platforms are secure, meet requirements, and operate efficiently by working closely with collaborators and resolving user issues.
Platform Administration
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Handle user lifecycle activities, including account creation, access modifications, permission management, and deactivation.
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Administer platform configurations and maintain alignment with governance and operational standards.
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Support the daily management and flawless operation of promotional and cooperative tools.
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Maintain platform documentation, including SOPs, process guides, configurations, and governance records.
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Assist with the implementation of new platform features, enhancements, and system updates.
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Generate reports and dashboards related to platform usage, performance, and data quality.
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Provide first-level support for platform-related issues and user inquiries.
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Troubleshoot access, configuration, and operational issues and coordinate with internal teams or external vendors as needed.
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Guarantee timely response to support requests while maintaining a high level of customer service.
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Support platform governance processes, access reviews, and compliance activities.
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Monitor user permissions and ensure adherence to established security and access control standards.
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Identify potential risks, process gaps, and opportunities for improvement.
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Collaborate with business users to understand operational needs and support platform adoption.
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Recommend process improvements and chip in to platform optimization initiatives.
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Support feature rollouts, testing activities, and organisational change efforts.
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Develop and maintain user guides, FAQs, and training materials.
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Conduct user walkthroughs and support adoption of platform capabilities and guidelines.
Qualifications:
Required
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2–4 years of experience in platform administration, business systems support, marketing operations, or a related field.
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Practical experience managing enterprise platforms such as Salesforce Marketing Cloud, Wrike, LiveSocial, Bynder, Adobe Experience Cloud, or related applications.
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Experience with user access management, permissions administration, ticket resolution, and collaborator support.
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Bachelor's degree or equivalent professional experience.
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Strong written and verbal communication skills.
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Experience supporting multiple platforms in a marketing, content, digital operations, or business systems environment.
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Exposure to vendor management, addressing customer concerns, and release/change coordination.
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Experience creating process documentation, training materials, and user guides.
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Relevant platform certifications or learning credentials.
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Basic knowledge of HTML, SQL, APIs, or integrations.
Additional Information:
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Strong understanding of platform administration, access management, and governance principles.
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Excellent troubleshooting and problem-solving skills.
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Strong interpersonal skills with attention to detail.
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Ability to manage multiple priorities in a fast-paced environment.
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Customer-focused approach with strong collaborator management capabilities.
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Ability to learn and adapt to new technologies and business processes.
Shift Time :1:30 pm to 10:30 pm
