Job Description – Customer Relationship Executive (CRE)
Job Responsibilities
- Handle customer/client queries, calls, and complaints professionally.
- Maintain strong relationships with clients and customers.
- Coordinate with Operations, F&B, Sales, and other departments for timely resolution of issues.
- Take regular customer feedback and ensure proper follow-up.
- Maintain customer records, complaints, feedback, and daily reports.
- Monitor service quality and identify areas for improvement.
- Handle customer escalations and ensure timely resolution.
- Support customer retention and satisfaction activities.
- Maintain professional communication and grooming standards.
Required Skills
- Excellent communication and interpersonal skills.
- Good convincing and problem-solving abilities.
- Customer-focused and positive attitude.
- Good knowledge of MS Office/Excel.
- Ability to coordinate with multiple departments.
- Good Hindi and English communication skills.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
